Katelyn Halstead
Lockesburg,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
WESCO
11.2020 - 03.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Optum
08.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Care Specialist
Dominguez Insurance Agency
04.2017 - 06.2019
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Conway High School West
Conway, AR05.2017
Skills
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Call Management
- Information Security
- Report Generation
- Data Entry
- Paperwork Processi
- Technical Troubleshooting
- Keyboarding
- Complaint Resolution
- Payment Processing
Timeline
Customer Service Representative
WESCO
11.2020 - 03.2022
Customer Service Representative
Optum
08.2019 - 05.2021
Customer Care Specialist
Dominguez Insurance Agency
04.2017 - 06.2019
High School Diploma -
Conway High School West
Similar Profiles
NICHOLAS VARGANICHOLAS VARGA
Inventory Manager at WESCOInventory Manager at WESCO
Annalee Elias-BarelaAnnalee Elias-Barela
Shipping Clerk at WESCOShipping Clerk at WESCO
Ryder LalondeRyder Lalonde
Shipping and Receiving Associate at WescoShipping and Receiving Associate at Wesco
Ivory WinterIvory Winter
Sale Associate at WESCOSale Associate at WESCO
Hallie ThompsonHallie Thompson
Lead Forensic Interviewer at Texarkana Children's Advocacy CenterLead Forensic Interviewer at Texarkana Children's Advocacy Center