KATELYN HARRIS

• 50 employees between servers, bartenders, bussers, host, beverage cart, halfway house, bar backs, food runners, and beverage stock people
• Task:
• Training
• Scheduling
• Daily cash drop deposits
• Cash banks for tills
• Beverage ordering
• Menu items with Kitchen Manager
• Group requests are taken care of
• Event organizing with departments
• Payroll
• Work on Menu
• Food and Wine shows
• Remodel work

· Off Season November – February

· Work in Reservation

· Work on Menu

· Food and Wine shows

· Remodel work

· 2015-2020

· Bartend

· Sever

· Severed all shift

• Served food and beverages promptly with focused attention to customer needs.
• Manage register and to go orders
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Front Desk
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained transaction security by verifying payment cards against identification.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Landscape/Grounds
• Pushed mow, weed flower beds, plant flowers, trim shrubs
• Drove tractor to water flower baskets
• Resolved customer issues quickly and notified supervisor immediately when problems escalated