Katelyn Harris
Reddick
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Staples
09.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge. Consistently at or above company's goal of 75%.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Successfully rolled out new company initiatives that necessitated pivoting rapidly and effectively communicating new strategies to employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Operations Manager
The Home Depot Inc
12.2022 - 05.2023
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members, over 150 associates, to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Operations Manager
The Home Depot Inc
09.2020 - 12.2022
- Mitigated business risks by working closely with staff members and assessing performance. Directly impacted store's controllable operating profit, exceeding plan by 29.3% for fiscal year 2021 and .4% for fiscal year 2022.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off. Successfully came in under projected shrink rate for 2021, by 41 basis points and 4 basis points for 2022
- Trained and guided team members, 140 associates, to maintain high productivity and performance metrics. Store achieved 12.3% positive comp in sales for fiscal year 2021 and 5.7% positive comp for fiscal year 2022 and exceeding sales plan by 18.2% for 2021 and .4% for 2022.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Met or exceeded company goal of 85% consumer satisfaction for both 2021 and 2022.
Merchandising Assistant Store Manager
The Home Depot Inc
11.2018 - 09.2020
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store perimeter displays.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Assessed areas of service concern and developed improvement plans.
- Trained and guided team members, 140 associates, to maintain high productivity and performance metrics. The store achieved positive sales comp of .5% for fiscal year 2019 and positive sales comp of 20% for fiscal year 2020.
Front End Supervisor
The Home Depot Inc
02.2018 - 11.2018
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees, 28 direct reports, and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Increased customer satisfaction from 70% to the company's goal of 85%.
Front End Supervisor
The Home Depot Inc
04.2017 - 02.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Established objectives to offer team members, 27 direct reports, clear roadmap to help company achieve overall goals.
Paint Department Supervisor
The Home Depot Inc
02.2017 - 04.2017
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained team members, 5 direct reports, in successful strategies to meet operational and sales targets
Plumbing Sales Associate
The Home Depot Inc
06.2016 - 02.2017
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended plumbing products that would fulfill customer requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Down stocked merchandise, performed shelf maintenance and routinely reorganized overheads to company's visual and safety standards.
Barn Manager
Stolen Moments Farm
04.2015 - 06.2016
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Monitored overall health and well-being of 20 horses, paying attention to signs of concern.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Monitored overall health and well-being of 50 Khatahdin sheep, tagged and documented all lambs born every year and assisted with breeding and culling choices.
- Trained and supervised 5 barn workers in animal care procedures, maintenance duties and safety precautions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Project Coordinator
Whittington Tile & Stone
03.2010 - 03.2015
- Created job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Kept projects on schedule by managing deadlines and adjusting workflows. Successfully managed 10-20 projects at a time, from fabrication to installation.
- Performed bookkeeping and Office Manager tasks.
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Monitored project progress, identified risks and took corrective action as needed
Education
Bachelor of Arts - History
University of Mary Washington
Fredericksburg, VA12.2009
Skills
- Team building
- Manages Ambiguity
- Excellent Communication
- Flexible and Adaptable
- Financial Acumen
- Customer Focus
- Interpersonal Savvy
- Decision Quality
- Manages Complexity
Additional Information
I was the store Team Depot Captain during my tenure at the Hendersonville Home Depot. Through Home Depot's non profit foundation I was able to help local schools, veterans, first responders and sports organizations with donations ranging from $50 to over $5000 and go personally assist on many projects. Many of my store associates also volunteered their time for these projects and it's a role I thoroughly enjoyed and am proud of.
Timeline
Store Manager
Staples
09.2023 - Current
Assistant Store Operations Manager
The Home Depot Inc
12.2022 - 05.2023
Assistant Store Operations Manager
The Home Depot Inc
09.2020 - 12.2022
Merchandising Assistant Store Manager
The Home Depot Inc
11.2018 - 09.2020
Front End Supervisor
The Home Depot Inc
02.2018 - 11.2018
Front End Supervisor
The Home Depot Inc
04.2017 - 02.2018
Paint Department Supervisor
The Home Depot Inc
02.2017 - 04.2017
Plumbing Sales Associate
The Home Depot Inc
06.2016 - 02.2017
Barn Manager
Stolen Moments Farm
04.2015 - 06.2016
Project Coordinator
Whittington Tile & Stone
03.2010 - 03.2015
Bachelor of Arts - History
University of Mary Washington
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