Katelyn Hasty
Charleston,WV
Summary
Committed to any job I do, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Account Specialist
TQL
CHARLESTON, WV
02.2022 - Current
- Reviewed contact and account history to make quality outbound calls.
- Formulated plans to expand business operations and grow overall territory and client base.
- Monitored daily workflow to ensure that all tasks were completed on time.
- Reviewed advertising copy, design comps, and final art to approve work.
- Contacted customers with delinquent accounts to solicit payment.
- Followed up on communication with accounts to maintain customer engagement.
- Assisted in the development of new account services and products based on client needs and feedback.
- Reviewed customer accounts for accuracy and completeness of information.
- Responded promptly to internal and external emails regarding account discrepancies.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
- Resolved account discrepancies through meticulous investigation and collaboration with finance department.
- Processed account applications, credit memos, invoices, payments and other related documents.
- Analyzed market trends to provide clients with informed advice on their accounts.
- Answered customers' questions regarding orders, billing and returns.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Analyzed current processes and recommended improvements to increase efficiency.
- Facilitated communication between clients and company departments to ensure cohesive service delivery.
- Collaborated with other departments on special projects as required.
Medical Scribe
MINARDI EYE CENTER
CHARL, WV
11.2018 - 02.2022
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Ensured all medical records were up-to-date for audits and quality control checks.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Supported physicians in managing patient flow by preparing exam rooms and medical records before consultations.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reviewed and updated patient documentation for accuracy and completeness.
- Translated medical jargon and short-hand data into correct terminology.
- Evaluated charts, documents and orders and made timely corrections.
- Contributed to patient care by facilitating the order of tests and prescriptions under physician guidance.
- Participated in educational sessions to stay informed on the latest medical documentation practices.
Logistics Executive
TQL
Charleston, WV
02.2017 - 11.2018
- Handled and prioritized high call volumes and customer inquiries.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Developed and executed effective business plans to achieve revenue goals.
- Monitored compliance with safety regulations during transport of goods.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Collaborated with cross-functional divisions managers and manufacturing to develop chain efficiencies.
- Developed and maintained relationships with vendors to ensure cost-effective freight services.
- Maintained up-to-date records on shipments including tracking numbers, delivery dates.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Service Desk Supervisor
KMART
Charleston, WV
10.2012 - 02.2017
- Scheduled and monitored the daily workload for each technician on the service desk team.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to escalations from customers or internal stakeholders related to IT services.
- Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.
Education
High School Diploma -
CAPITAL HIGH SCHOOL
Charleston, WV05-2013
Some College (No Degree) - History
Marshall University
Huntington, WVSkills
- Client retention strategies
- Strong negotiation
- Industry expertise
- Financial acumen
- Billing issue resolution
- Due diligence
- Billing resolutions
- Document management
- Customer relationship development
- Brainstorming
- Report writing
- Customer engagement
- Schedule coordination
- Issue investigations
- Account updating
- Business pitches and sales
- Client engagement
- Account administration
- Documentation skill
Timeline
Customer Account Specialist
TQL
02.2022 - Current
Medical Scribe
MINARDI EYE CENTER
11.2018 - 02.2022
Logistics Executive
TQL
02.2017 - 11.2018
Service Desk Supervisor
KMART
10.2012 - 02.2017
High School Diploma -
CAPITAL HIGH SCHOOL
Some College (No Degree) - History
Marshall University
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