- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Travel
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Engaging in food photography and sharing culinary creations on social media
- Crafting and DIY Projects
- Baking
- Music
- Gym Workouts
- Offering time and support to shelters for the homeless, women, and animals
- Blogging/Vlogging
- Dancing
- Backpacking and Hiking
- Getting involved in local advocacy groups to promote positive change in the community
- I participate in a variety of outdoor recreational activities
- Historical Exploration
- Kayaking
- Camping
- Playing Sports
- Hiking
- I enjoy helping others and giving back to the community
- Volunteering
- Rock Climbing
- Gardening
- Community Cleanup
- I enjoy cooking for friends and family gatherings
- Road Trips
- Personal Development and Self-Improvement
Katelyn hernandez
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at Twisted Fork Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Skilled in cash handling and maintaining cleanliness standards, consistently achieving positive feedback and repeat business.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
Twisted Fork Restaurant
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Food and Beverage Server
Que'd up 615
05.2024 - 09.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Addressed and handled customer complaints in polite and professional manner.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Supported cost control measures by accurately tracking inventory levels and minimizing waste through proper portioning practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
Food Service Worker
Papa John's Pizza
04.2022 - 05.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Streamlined checkout process, reducing wait times for customers.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
High School Diploma -
Sycamore High School
Pleasant View, TN05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Quality control
- Food safety practices
- Guest relations management
- Order management
Halo Missions organization (Assistant)
Halo Missions is a non profit organization that uses recycled guitar strings, turning them into jewelry. The profits that are made by this mission is strictly to help woman in drug and alcohol addition get rehabilitated and help them start fresh. by raising this money the mission is able to help many women get the hel they need to get clean from the abusive substance and help live a better life.
Interests
Timeline
Server
Twisted Fork Restaurant
01.2025 - Current
Food and Beverage Server
Que'd up 615
05.2024 - 09.2024
Food Service Worker
Papa John's Pizza
04.2022 - 05.2024
High School Diploma -
Sycamore High School
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