Katelyn Hilty

Built and maintained strong client relationships, understanding client needs, and ensuring the delivery of products and services meet those needs

• Managed account budgets, handle problem resolution and collaborate with internal teams to ensure client satisfaction
• Liaise between the surgery center and referring healthcare professionals
• Worked to strengthen relationships with physicians, hospitals, physical therapy offices and other referral sources
• Served as a primary point of contact, facilitating effective communication between the surgery center, physical therapy center and referring sources
• Work closely with internal staff, including surgeons, physical therapist, and administrative personnel to coordinate patient care and enhance overall service delivery

• Developed and executed project plans for hospital initiatives, ensuring clear timelines and resource allocation
• Generated reports and maintain detailed documentation to track project progress, outcomes and provide valuable insights for future initiatives
• Supported the Director in the execution of assigned projects or related department operating activities
• Communicated processes and procedures to the team – created forms, charts and/or other materials to support training and education
• Recommended solutions, participate in development of improvement plans, and follow through to completion
• Created project plans and built consensus among diverse sets of stake holders
• Assisted in finalization and close out of projects and contracts
• Trained project managers on construction software (B2G Now).

• Assist in planning, organizing, directing, and coordinating assigned project activities
• Perform coordination and administrative tasks as delegated by the lead project manager
• Act on behalf of the lead project manager during times the project manager is unavailable
• Support and hold employees and contractors accountable for the AEP System Safety Process, ensuring a safe working environment
• Develop, review and coordinate the project plan, schedule, budget, tools and staff
• Perform coordination role as assigned to increase awareness in all knowledge areas of project plans
• Effectively communicate project details and status updates
• Lead planning meetings and project/ outage updates with supportive role in stakeholder presentations
• Provide clear and concise written and oral reports and other communication
• Develop working relationships with the project team, plant staff, contractors, vendors and suppliers
• Provide general guidance and feedback, to improve design, systems, procedures, schedules and costs
• Assist the lead project manager in ensuring efficient and timely performance of project work activities.

• Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule
• Coordinated extensive planning required for complex contracts, including development of project milestones and budget
• Utilized project schematics, drawings and specifications to complete detailed and highly accurate takeoffs
• Monitored internal financial budgets to measure against projections
• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule
• Assess and manage risks associated with projects, considering both clinical and administrative aspects to minimize potential disruptions.