Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Hinkel

Silver Spring,MD

Summary

Dynamic and adaptable professional with a strong background in client relations and inventory monitoring at Target and AMC. Proven ability to deliver exceptional customer service, promote loyalty, and drive sales. Skilled in materials handling and proficient in JavaScript, with a commitment to teamwork and enhancing customer experiences.

Overview

5
5
years of professional experience

Work History

Supervisor

AMC Theatres
08.2024 - Current
  • Supervised daily operations, ensuring team adherence to quality and safety standards.
  • Trained new employees on operational procedures and best practices for efficiency.
  • Coordinated schedules and workloads to optimize resource allocation and productivity.
  • Monitored inventory levels, implementing controls to minimize waste and improve supply chain efficiency.
  • Resolved operational issues promptly, maintaining workflow continuity and employee morale.
  • Collaborated with management to identify process improvements that enhanced service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks (i.e., weekly inventory counts and ordering products).
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Opened and closed the building to company standards, and assisted the store manager with counting the safe and making daily deposits.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Achieved significant cost savings with thorough vendor contract negotiations.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Crew Member

AMC Theatres
10.2023 - 08.2024
  • Delivered exceptional customer service in a fast-paced environment.
  • Assisted with food preparation and assembly, ensuring quality standards.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Operated kitchen equipment safely and effectively, adhering to health regulations.
  • Adapted quickly to changing priorities and customer demands during peak hours.
  • Contributed to inventory management by restocking supplies as needed.
  • Addressed guest needs, questions, or concerns to make the best experience onboard.
  • Monitored inventory levels, assisting in restocking concessions to meet demand during peak hours.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Guest Advocate

Target
05.2021 - 01.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Provided backup at key times; was adaptable and picked up and learned any new jobs/tasks needed quickly and efficiently.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained current knowledge of store promotions and highlighted sales to customers, helping drive high customer retention.
  • Collaborated with staff members to enhance customer service experience and ensured that team goals were met.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Restocked and kept the store organized to the company's standard.

Seasonal Worker

Target
09.2020 - 01.2021
  • Learned cashier and positions and provided backup at key times; was very adaptable and picked up and learned any new jobs/tasks needed quickly.
  • Maintained current knowledge of store promotions and highlighted sales to customers, helping drive high customer retention.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Kept store neat, orderly, and sanitary to keep the work environment professional at all times.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items, and placing products on display.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Education

Associate of Science - Aerospace Engineering

Montgomery College
Rockville, MD
05-2027

High School Diploma -

Wheaton High School
Silver Spring, MD
06.2020

Skills

  • Materials Handling
  • Scheduling
  • Painting
  • Client Relations Strength
  • Teaching
  • Teamwork
  • Product Knowledge
  • Proficient in JAVA Script
  • Inventory Monitoring

Timeline

Supervisor

AMC Theatres
08.2024 - Current

Crew Member

AMC Theatres
10.2023 - 08.2024

Guest Advocate

Target
05.2021 - 01.2022

Seasonal Worker

Target
09.2020 - 01.2021

Associate of Science - Aerospace Engineering

Montgomery College

High School Diploma -

Wheaton High School

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