Katelyn Hoang
Carrollton
Summary
Highly motivated and reliable professional with diverse experience in customer service, team leadership, and marketing. Skilled in campaign development, trend tracking and project coordination. Dedicated to using appropriate language, graphics, and marketing collateral to create effective messaging.
Overview
6
6
years of professional experience
Work History
Server at Netflix House
Levy Restaurants
Dallas
11.2025 - Current
- Exhibits exceptional communication skills and demonstrates the ability to get along well with others.
- Managed guest orders accurately using point-of-sale systems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered exceptional customer service in fast-paced dining environments
Lead Teacher
Primrose Schools
Carrollton
05.2023 - 10.2025
- Is responsible for the overall supervision and daily class functions of a group of children.
- Implements the approved lesson plans and daily classroom schedule
- Maintains an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence.
- Communicated with parents about their infants sleeping and feeding schedules for the day
- Helped infants develop their skills and strengths
- Assists in other capacities
Marketing Intern
USSSA
Dallas
04.2024 - 08.2024
- Worked collaboratively with other departments to identify opportunities and challenges for promoting the DFW
- Create authentic and real time content for various mediums
- Used Canva and Adobe to create marketing images
- Created engaging content for social media platforms to promote events.
- Developed content and promotional materials for various campaigns.
Team Leader
Scooter's Coffee
Addison
03.2022 - 02.2023
- Sorted and deposited the store deposits weekly
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
- Managed inventory levels to maintain stock for daily operations.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Collaborated with management on promotional events to increase store visibility.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Intern
Carrollton City Hall
Carrollton
08.2019 - 12.2019
- Went through water bills and organized them
- Coordinated records, labeled them, and organized them in alphabetical order
- Supported administrative tasks, including filing and document management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Some College (No Degree) - Marketing
The University of Texas At Dallas
Richardson, TXNewman Smith High School
Carrollton, TX06.2020
Skills
- Management
- Sales
- Marketing
- Web Design
- Event promotion
- Customer relationship management
- Team collaboration
- Customer engagement
- Customer service
Languages
Vietnamese
Timeline
Server at Netflix House
Levy Restaurants
11.2025 - Current
Marketing Intern
USSSA
04.2024 - 08.2024
Lead Teacher
Primrose Schools
05.2023 - 10.2025
Team Leader
Scooter's Coffee
03.2022 - 02.2023
Intern
Carrollton City Hall
08.2019 - 12.2019
Some College (No Degree) - Marketing
The University of Texas At Dallas
Newman Smith High School