Energetic professional with experience in employee coaching and development. Enthusiastic about assisting adult learners build knowledge and skills to reach their career goals. Highly-motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Katelyn Hooppaw
Palmyra,VA
Summary
Overview
7
years of professional experience
1
Certification
Work History
Symplicity, Arlington, VA
Marketing Campaigns Coordinator
2020.10 - Current (2 years & 11 months)
Job overview
- Improved employee knowledge of select products and services by assessing training needs, building a training program to fill gaps, monitoring performance, and making improvements as needed.
- Enhanced client satisfaction by creating instructional videos on how to use the Symplicity Recruit platform for the helpdesk.
- Increased candidate engagement with marketing campaigns by 21% through improved email design.
- Received an average satisfaction rating of 4.3/5 from clients.
- Demonstrated excellent customer service by collaborating with clients to create custom email campaigns that suit their brand and early talent recruitment needs.
- Coordinated email campaigns with effective deadline-focused time management and organization skills.
- Monitored and reported performance data to demonstrate ROI for clients.
- Conducted market research and tracked data trends for the Director of Product Management to plan and validate business strategies.
Virginia Department of Health, Charlottesville, VA
HR Intern
2022.03 - 2022.05 (2 months)
Job overview
- Improved team efficiency by organizing various HR files and creating a job tracker for the department.
- Demonstrated knowledge of HR systems and processes by assisting with the recruitment and hiring process.
- Completed reference checks and scheduled interviews.
The Scion Group, Charlottesville, VA
Experience Team Member
2020.03 - 2020.10 (7 months)
Job overview
- Boosted sales by drafting email responses that promoted the property and marketing initiatives.
- Generated new leads through social media listings.
- Responded quickly to customer inquiries, answered questions, and offered insight into housing availability.
Umansky Motor Cars, Charlottesville, VA
Sales Consultant
2019.08 - 2020.01 (5 months)
Job overview
- Provided excellent customer service through in-person, phone, and email communications.
Regent University, Virginia Beach, VA
Welcome Center Coordinator
2017.04 - 2019.06 (2 years & 2 months)
Job overview
- Team manager of 20 student employees.
- Effectively coordinated staff availability and resolved issues to ensure full coverage.
- Enhanced team member performance through strategic, motivational coaching and training.
- Monitored staff performance and enforced customer service standards to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Developed a successful onboarding program and led training sessions for new and returning employees each fall.
- Coordinated campus visits for potential and incoming students, including arranging meetings with faculty leaders from various departments, scheduling class visits, and overnight stays.
- Formed and maintained relationships with department leaders and faculty from across the university.
- Assisted the Events Coordinator strategize, organize, and coordinate several university events for hundreds of attendants.
Regent University, Virginia Beach, VA
Administrative Assistant
2016.03 - 2017.04 (1 year & 1 month)
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled campus visits, arranged meetings with faculty, and helped coordinate campus events.
- Promoted to Welcome Center Coordinator in April of 2017.
Education
Colorado State University Global Campus Fort Collins, CO
Master's Degree from Human Resource Management
07.2023
University Overview
- 4.0 GPA
- Specialization in Organizational Learning & Performance
- Coursework in Adult Learning, Learning Technologies, and Leading the Learning Strategy.
- Lifetime Member of the Golden Key International Honor Society
- Lifetime Member of the National Society of Leadership and Success
Regent University Virginia Beach, VA
Bachelor of Arts from Communications With Advertising And Public Relations
07.2019
University Overview
Skills
- Project Management and Prioritization
- Strategic Planning and Decision Making
- Relationship Building
- Team Management
- Employee Coaching and Development
- Onboarding and Training
- Performance Measurement and Data Analysis
- Results-Driven
- Marketing Content Writing
- Microsoft Office Suite
Certification
SHRM-CP
Expected in July 2023.
Timeline
HR Intern
Virginia Department of Health
2022.03 - 2022.05 (2 months)
Marketing Campaigns Coordinator
Symplicity
2020.10 - Current (2 years & 11 months)
Experience Team Member
The Scion Group
2020.03 - 2020.10 (7 months)
Sales Consultant
Umansky Motor Cars
2019.08 - 2020.01 (5 months)
Welcome Center Coordinator
Regent University
2017.04 - 2019.06 (2 years & 2 months)
Administrative Assistant
Regent University
2016.03 - 2017.04 (1 year & 1 month)
Colorado State University Global Campus
Master's Degree from Human Resource Management
Regent University
Bachelor of Arts from Communications With Advertising And Public Relations
SHRM-CP
Expected in July 2023.