Katelyn Hunt
Bartlesville
Summary
Dynamic professional with a proven track record at Pleasant Valley Manor, excelling in compassionate caregiving and adaptive problem-solving. Demonstrated ability to enhance client quality of life and resolve high-stress situations, fostering increased loyalty and team performance. Skilled in elderly care and safety awareness, achieving top performance metrics and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Homemaker Aide/Cook
Pleasant Valley Manor
01.2024 - 06.2024
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Aided clients with mobility issues by providing safe transfers and transportation to appointments or social outings.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Demonstrated cultural sensitivity when working with clients from various backgrounds, creating an inclusive atmosphere of respect and understanding.
- Improved clients'' quality of life by offering companionship and emotional support during difficult times.
Customer Service Representative
ROI Solutions Inc.
12.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Store Associate
Vapor Maven
07.2021 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Store Team Member
Walmart
05.2019 - 07.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Assistant Manager
Sam's Southern Eatery
01.2019 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
Taco Bueno
08.2016 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
GED -
Pearson Vue
Oklahoma City, OK05-2024
Skills
- Elderly care
- Compassionate caregiving
- Safety awareness
- Adaptive problem solving
Timeline
Homemaker Aide/Cook
Pleasant Valley Manor
01.2024 - 06.2024
Customer Service Representative
ROI Solutions Inc.
12.2022 - 04.2023
Store Associate
Vapor Maven
07.2021 - 07.2022
Store Team Member
Walmart
05.2019 - 07.2021
Assistant Manager
Sam's Southern Eatery
01.2019 - 07.2020
Shift Manager
Taco Bueno
08.2016 - 04.2019
GED -
Pearson Vue
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