Katelyn Hunter
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Yelm Gymnastics Center
07.2021 - 06.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with coworkers, and costumers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Scheduling classes for students and maintaining on going classes.
- Taking payments for customers and parents.
- Maintained clean working environment.
Server
Little Pizza Paradise
11.2015 - 05.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Bubbaques-bbq
02.2015 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree -
University of Oregon
Eugene, ORNo Degree - Humanities
Portland Community College
Portland, ORHigh School Diploma -
Hillsboro High School
Hillsboro, OR06.2011
Skills
- Database Administration
- Account Reconciliation
- Policy and Procedure Modification
- Business Administration
- Customer Relations
- Credit and Collections
- Coaching and Training
- Microsoft Office
- Client Correspondence
- Conflict Management
- Calendar Management
- Excellent Multitasking Abilities
Timeline
Office Manager
Yelm Gymnastics Center
07.2021 - 06.2023
Server
Little Pizza Paradise
11.2015 - 05.2016
Server
Bubbaques-bbq
02.2015 - 10.2015
No Degree -
University of Oregon
No Degree - Humanities
Portland Community College
High School Diploma -
Hillsboro High School
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