Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Katelyn Isenberg

Danville,IN

Summary

Results-oriented Sales Supervisor talented at creating a positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities and meet company goals. Exceptional communication, organizational and leadership skills while actively working towards an education that continues to strengthen skill sets working towards accomplishing personal goals after degree completion.

Overview

5
5
years of professional experience

Work History

Sales Supervisor

Designer Shoe Warehouse
09.2021 - Current
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Became proficient in Microsoft Excel, Word, and Outlook for our data analytics and communication.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Customer Service Representative

Walmart
08.2018 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Arts - English Public And Professional Writing

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2024

Skills

  • Meeting Quotas
  • Regional Sales and Support
  • Reading Comprehension
  • Microsoft Office
  • Grammar
  • Creative Direction
  • Microsoft Project
  • Active Listening
  • Procurement and Sales
  • Document Proofing
  • Constructive Feedback
  • Time Management
  • Complex Problem-Solving

Hobbies

  • Reading
  • Writing
  • Illustration
  • Yoga
  • Blogging
  • Gardening
  • Travelling
  • Cooking

Timeline

Sales Supervisor

Designer Shoe Warehouse
09.2021 - Current

Customer Service Representative

Walmart
08.2018 - 09.2021

Bachelor of Arts - English Public And Professional Writing

Indiana University - Purdue University Indianapolis

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Katelyn Isenberg