Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Ivkovich

Apex,NC

Summary

Highly motivated and reliable team member with 4+ years of experience in the customer service and restaurant industries. Specialties include excellent customer service, leadership and communication skills, and the ability to operate efficiently in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server

Bjs Restaurants Inc
03.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to guest needs.
  • Cultivated warm relationships with regular guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Memorized over 50 menu items in order to give customized recommendations to guests, while navigating dietary restrictions, allergies and intolerances, providing a safe and satisfactory meal to each guest.
  • Successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Set each shift up for success by stocking ice, lemons and dessert toppings and maintaining a sufficient supply of rolled silverware.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff.
  • Provided a positive and warm personality to each guest, making each experience at our restaurant feel special.
  • Efficiently balanced sections of 20+ guests, turning tables over quickly, but never rushing the guest.
  • Arrived at work before open as a bookkeeper, inputting invoices, settling credit card purchases and counting the safe.


Team Lead

Panera Bread
05.2019 - 03.2021
  • Trained new team members on proper ways to record a customers order, make espresso drinks and build sandwiches and salads by relaying company procedures.
  • Delegated tasks to team members efficiently during rush hours.
  • Worked different stations throughout each shift, supplying coverage for all areas when needed.
  • Helped prepare and check orders to provide guests with their accurate order as quickly as possible.
  • Provided guests with accurate information on their food and drinks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Stocked assigned station each shift to set the next up for success.

Education

Nutrition And Dietetics

Appalachian State University
Boone, NC
05.2025

No Degree -

Wake Technical Community College
Raleigh, NC

High School Diploma -

Apex High School
Apex, NC
05.2021

Skills

  • Positive Attitude
  • Multitasking
  • Teamwork
  • Communication
  • Leadership
  • Conflict Resolution
  • Customer Service
  • High-Energy

Timeline

Server

Bjs Restaurants Inc
03.2021 - Current

Team Lead

Panera Bread
05.2019 - 03.2021

Nutrition And Dietetics

Appalachian State University

No Degree -

Wake Technical Community College

High School Diploma -

Apex High School

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Katelyn Ivkovich