Katelyn Johnson
Fargo,ND
Summary
Enthusiastic and reliable professional with a proven track record of enhancing customer satisfaction and streamlining operations at Rafferty's Pizza and Loco Espress Coffee House. Skilled in POS systems and espresso machine operation, I excel in fast-paced environments, ensuring high-quality service. Known for exceptional interpersonal skills and the ability to resolve complaints with professionalism, I consistently drive positive outcomes and repeat business.
Expected to graduate in Spring of 2025 with foundational knowledge in English and Creative Writing with a Certificate in Publishing, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
Server
Rafferty's Pizza
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista
The Courtyard Cafe
01.2023 - 08.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching while sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Barista Shift Supervisor
Loco Espress Coffee House and Boutique
10.2021 - 12.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Accurately completed end-of-day financial tasks worth over $700 of cash and card transactions daily.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
Brainerd Senior High School
Brainerd, MN05-2021
Honors Associate of Arts -
Central Lakes College
Brainerd, MN05-2021
University of Studies - English And Creative Writing, Cert. in Publishing
North Dakota State University
Fargo, ND05-2025
Skills
- Hardworking and Reliable
- Strives for excellence
- Friendly and Enthusiastic
- Copyedited a manuscript junior and senior year for the NDSU Press
Timeline
Server
Rafferty's Pizza
01.2023 - Current
Barista
The Courtyard Cafe
01.2023 - 08.2023
Barista Shift Supervisor
Loco Espress Coffee House and Boutique
10.2021 - 12.2022
High School Diploma -
Brainerd Senior High School
Honors Associate of Arts -
Central Lakes College
University of Studies - English And Creative Writing, Cert. in Publishing
North Dakota State University
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