Katelyn Joseph
Plantation,Florida
Summary
Highly organized and personable Customer Service and Receptionist professional with over 3 of experience in providing exceptional customer service, managing front desk operations, and handling administrative tasks. Proven ability to create a welcoming atmosphere, efficiently manage multiple tasks, and resolve customer inquiries with a high level of professionalism and care. Adept at using office software and systems, with a strong focus on attention to detail and maintaining confidentiality. Committed to delivering outstanding service and supporting smooth office operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
Fort Lauderdale, FL
05.2021 - Current
- Customer Assistance: Greet and assist customers with inquiries, providing information on products and services to enhance their shopping experience.
- Cash Handling: Accurately operate cash registers, process payments, and manage cash transactions with attention to detail.
- Problem Solving: Address customer complaints and resolve issues effectively, ensuring customer satisfaction and loyalty.
- Product Knowledge: Stay informed about current products, promotions, and store policies to assist customers more effectively.
- Returns & Exchanges: Process returns, exchanges, and refunds according to company policies, ensuring a smooth and positive customer experience.
- Team Collaboration: Work closely with team members to maintain a welcoming and efficient store environment.
- Store Maintenance: Keep the customer service area clean and organized, contributing to the overall cleanliness and appeal of the store.
Shift Leader
Dunkin Dounts
Fort Lauderdale, FL
01.2022 - 12.2024
- Leadership & Team Management: Lead a team of up to 8 employees, ensuring efficient and smooth operations during assigned shifts.
- Customer Service: Provide excellent customer service, addressing customer concerns promptly, and ensuring satisfaction.
- Training & Development: Train new employees on Dunkin' Donuts' policies, procedures, and standards to ensure consistent performance.
- Inventory & Stock Management: Monitor inventory levels, place orders, and ensure that stock is properly rotated to minimize waste.
- Sales & Promotions: Assist in implementing promotional campaigns, upselling products, and driving sales to meet targets.
- Cash Management: Handle cash transactions, manage cash registers, and ensure accuracy in daily cash-outs and deposits.
- Quality Control: Maintain high standards of product quality, cleanliness, and safety in compliance with company guidelines.
- Scheduling: Assist in creating and managing employee schedules to ensure adequate coverage during peak hours.
Phone Representative
Chem USA LLC
Coconut Creek, FL
07.2024 - 07.2024
- Lead Generation: Conduct outbound calls to potential customers from a provided list, introducing the company’s products or services, and identifying potential sales opportunities.
- Sales Pitch: Develop and deliver a compelling and concise sales pitch tailored to the needs and interests of the potential customer.
- Appointment Setting: Schedule sales appointments or product demonstrations for the sales team, ensuring all relevant information is accurately communicated.
- Follow-Up: Manage follow-up communications with prospects who express interest but are not ready to make a decision, nurturing them until they are ready to engage.
- Data Entry: Accurately record call details, customer interactions, and outcomes in the company’s CRM system, maintaining up-to-date and organized records.
- Target Achievement: Meet or exceed daily, weekly, and monthly call and conversion targets set by the sales management team.
- Customer Feedback: Gather feedback from potential customers, including objections and concerns, and relay this information to the sales and marketing teams for strategic adjustments.
- Product Knowledge: Stay informed about the company’s products or services, including features, benefits, pricing, and competitive advantages, to effectively communicate value to potential customers.
- Objection Handling: Address and overcome objections or concerns raised by potential customers, using persuasive techniques to turn rejections into opportunities.
- Collaboration: Work closely with the sales and marketing teams to refine scripts, share insights, and continuously improve the cold calling process.
Medical Receptionist
Sunrise Chiro
Plantation, FL
03.2024 - 07.2024
- Patient Reception: Greet patients warmly upon arrival, check them in, and notify the chiropractor of their arrival.
- Appointment Scheduling: Manage the clinic's appointment calendar, schedule and confirm patient appointments, and handle rescheduling or cancellations as needed.
- Patient Records: Maintain accurate and up-to-date patient records, including intake forms, medical histories, and treatment notes, ensuring confidentiality in compliance with HIPAA regulations.
- Billing & Payments: Handle patient billing, process payments, issue receipts, and manage financial records. Assist patients with any billing inquiries.
- Phone Management: Answer incoming calls, respond to inquiries, provide information about services, and direct calls to the appropriate staff members.
- Office Administration: Assist with general office tasks, including ordering supplies, managing office correspondence, and ensuring the reception area is clean and organized.
- Patient Assistance: Assist patients with any forms or paperwork needed before their appointment, provide information on treatment plans, and offer support as needed.
- Customer Service: Address and resolve patient concerns or complaints, ensuring a positive patient experience.
- Communication: Coordinate effectively with chiropractors, therapists, and other staff to ensure seamless patient care and office operations.
- Marketing Support: Assist with clinic marketing efforts, including managing social media accounts, updating the website, and creating promotional materials.
Host
Rock and Brews
Plantation, FL
04.2022 - 07.2022
- Greeting & Seating: Welcome guests with a warm smile, manage reservations, and guide them to their tables, ensuring a positive first impression.
- Reservation Management: Handle incoming calls for reservations, manage wait lists, and accommodate special seating requests.
- Customer Interaction: Address guest inquiries and concerns promptly, providing information about menu options, restaurant services, and promotions.
- Collaboration: Work closely with servers, kitchen staff, and management to ensure smooth operations and a seamless dining experience.
- Table Management: Monitor dining room flow and table turnover to optimize seating arrangements and reduce wait times.
- Cleanliness & Organization: Maintain the cleanliness and organization of the host station, lobby, and entrance areas.
- Special Events: Assist in coordinating and managing special events or large parties, ensuring guest satisfaction.
Education
Sheridan Technical College
Hollywood, FLSkills
- Report Generation
- Complaint resolution
- Paperwork Processing
- Consultative Sales
- Scheduling
- Call Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Scheduling
- Follow-up skills
- Client Relations
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- Filing
- Live chat support
- Multi-line phone talent
- Medical terminology knowledge
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Team Development
- Grammar
- Typing 40 WPM
- Conflict Resolution
- Multi-Task Management
- Order Fulfillment
- Customer Education
- Retail Marketing
- Stock management
Timeline
Phone Representative
Chem USA LLC
07.2024 - 07.2024
Medical Receptionist
Sunrise Chiro
03.2024 - 07.2024
Host
Rock and Brews
04.2022 - 07.2022
Shift Leader
Dunkin Dounts
01.2022 - 12.2024
Customer Service Representative
Publix
05.2021 - Current
Sheridan Technical College
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