Katelyn Joyce
Baltimore Highlands,Maryland
Summary
With a bachelor’s degree in Philosophy and Religious Studies with a minor in Psychology, I've grown a passion for studying different cultures and ways of experiencing the world through the eyes of empathy and critical thinking. This experience has equipped me to support and advocate for all individuals, regardless of their background. My drive to be there for others has found its way into the mental health field, supporting those with Depression, Anxiety, and other diagnoses through their journey of seeking treatment. As I continue my education in Forensic Psychology, my goal is to work in mental health advocacy in the justice system.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Greenbrook TMS NeuroHealth Centers
Columbia, MD
12.2023 - Current
- Administering TMS or esketamine therapy, including but not limited to: preparing the TMS medical device, reviewing all medication/treatment administration information with each patient, monitoring all aspects of TMS of esketamine treatment to ensure patient wellbeing and clinical accuracy; and taking patient vitals at several intervals during esketamine treatment
- Providing and collecting Spravato® Informed Consent forms before induction of any esketamine treatments and submits REMS Monitoring forms following each esketamine treatment.
- Reviewing and administering psychiatric rating scales (i.e., PHQ-9, QIDS-SR16) to patients to benchmark treatment progress and ensure continuity of care.
- Identifying and resolving any issues related to patient discomfort during treatment using FDA pre-approved guidance from device manufacturer
- Delivering exceptional patient care at all times by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population.
- Recording all treatment session notes and documents in EHR
- Scheduling patient consultations and visits (both over the phone and in person), as well as conducting patient checkout procedures including collecting applicable co-payments and relaying discharge instructions.
Office Coordinator
The Arc Central Chesapeake Region
Linthicum Heights, MD
01.2023 - 10.2023
- Analyzed and optimized operations, including ordering supplies, sorting and distributing mail, restocking, and researching ways to reduce the office’s environmental impact and increase our support of diverse local businesses
- Answered phones and transferred calls to the appropriate parties, acting as the first level of contact for all inquiries
- Submitted vendor invoices to assist the finance department and completed expense reports totaling over $7,000
- Assisted Senior Executive Assistant in drafting and revising policies and procedures, compiling the People & Culture Snapshot for ELT meetings, drafting speeches for various Executive Leaders, and proofreading meeting minutes
- Provided logistical support for employee orientation, hiring events, and various trainings by setting up/tearing down event spaces and submitting bulk catering orders
- Supported Talent Acquisition by contacting candidates before their interviews to confirm attendance
- Scheduled appointments in multiple conference spaces and meeting rooms, ensuring no overlap
Receptionist
The Arc Central Chesapeake Region
Severn, MD
02.2022 - 01.2023
- Served visitors by greeting, welcoming, and directing them to appropriate personnel
- Answered and directed incoming calls using a multi-line telephone system
- Supported the Vice President of Advancement by filing donation information and distributing tax forms
- Provided excellent customer service and comforted callers through stressful situations such as lack of payment and the process of obtaining services
- Reliably completed office tasks such as sorting and distributing incoming mail, opening and closing procedures, and restocking
- Assisted Self-Directed Services by completing bulk mailing projects and submitting customer service tickets on behalf of callers
- Supported multiple departments by filing 1-9 documents, organizing various documentation, and compiling emergency kits for company vehicles
Childcare Provider
Private Household
Newport News, VA
08.2020 - 11.2020
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions
- Developed and implemented lesson plans and activities for children of various ages
- Recorded child behavior, food, and medication information
- Utilized positive reinforcement and behavior modeling as opposed to traditional discipline
- Assisted children in developing social, communication, and problem-solving skills
Front Desk Assistant Coordinator
Christopher Newport University
Newport News, VA
12.2018 - 02.2020
- Maintained security for campus dormitories by ensuring housing status for incoming and outgoing students through enforcing proper check-in procedures
- Coordinated with local law enforcement to ensure the safety of residents regarding fire alarms, alcohol consumption, student endangerment, etc
- Organized and planned staff meetings and staff bonding activities for ~35 student-faculty
- Facilitated training of the workforce, ensuring proper procedures were learned and maintained
- Direct supervisor for 6-10 employees
Education
Master of Science - Forensic Psychology
Walden University
05.2026
Bachelor of Arts - Philosophy and Religious Studies
Christopher Newport University
12.2020
Advanced Diploma -
Bassett High School
05.2018
Associate of Arts - Biological Sciences
Patrick Henry Community College
04.2018
Skills
- People-Oriented
- Clinical Documentation
- Multicultural Competence
- Understanding of the Autism Spectrum and other mental diagnosies
- Active Listening
- Critical Thinking
- Various EHR systems: Salesforce, Athena, and AdvancedMD
Timeline
Behavioral Health Technician
Greenbrook TMS NeuroHealth Centers
12.2023 - Current
Office Coordinator
The Arc Central Chesapeake Region
01.2023 - 10.2023
Receptionist
The Arc Central Chesapeake Region
02.2022 - 01.2023
Childcare Provider
Private Household
08.2020 - 11.2020
Front Desk Assistant Coordinator
Christopher Newport University
12.2018 - 02.2020
Master of Science - Forensic Psychology
Walden University
Bachelor of Arts - Philosophy and Religious Studies
Christopher Newport University
Advanced Diploma -
Bassett High School
Associate of Arts - Biological Sciences
Patrick Henry Community College
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