Summary
Overview
Work History
Skills
References
Timeline
Generic

Katelyn Juarez

Odessa,TX

Summary

Enthusiastic candidate with extensive experience in customer service and familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

8
8
years of professional experience

Work History

Teller

Community National Bank
06.2023 - 09.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Funder and Loan Assistant

My Community Credit Union
08.2022 - 09.2022
  • Ensures that Member accounts associated with Indirect loans are opened properly and with valid ID, per policy
  • Ensures funding of Indirect loan packets in timely basis, including Smart Fund packets
  • Ensure that Loan rates are reflected appropriately in the Rate Tracking Spreadsheet, as needed
  • Ensures proper and timely disbursement of funds via ACH to dealers after the completion of booking loans in the Core system
  • Ensures the collection of necessary missing documents from appropriate Dealer personnel
  • Members, Insurance Companies, and VOE and POI on applicants
  • Ensures effective coordination with Indirect Loan officers to contact dealers or acquire Income calculation worksheets
  • Ensures timely and effective update of appropriate spreadsheets in Lending Drive and Route One and Dealer track status when contracts are funded on a daily basis
  • Ensures that the Daily Funded report is submitted to the CFO and VP of Accounting daily
  • Assists in department responsibilities include, but may not be limited to: funding Indirect, funding Direct, payoffs, drafts, scanning, and Staff & Member inquires
  • Ensures that the Lending spreadsheet is updated when contracts arrive in Funding
  • Ensures that loan packets are processed in a quick and timely manner
  • Ensures that all Funding procedures are followed throughout the process
  • Completes other duties and responsibilities, as assigned.

Mortgage Loan Processor

First Basin Credit Union
01.2020 - 08.2022
  • Reviews residential loan applications to verify that application data is complete and meets credit union standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment; recommends that loans not meeting standards be denied
  • Prepares loan request packet and obtains documentation necessary for loan approval, including credit bureau, income verification, and any other information required
  • Obtains and assembles loan file and documents required for loan closing, including but not limited to: title search/policy, survey, appraisal, notes, agreements and disclosures and prepares closing package
  • Prepares and mails denial and approval notifications including identification of conditions and stipulations, if required
  • Verifies accuracy and consistency of specifications relating to all required documentation, including but not limited to: payment calculations, disclosures, escrow accounts, and other closing costs
  • Process mortgage payments, prepares and mails statements, maintains escrow accounts
  • Prepares and mails annual escrow analysis and disclosure statements
  • Prepares and submits required HMDA reports.

Mortgage Servicer

First Basin Credit Union
10.2019 - 08.2022
  • Maintains mortgage information including payment postings, import new loans and updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, account research, etc
  • Performs annual escrow analyses and processes escrow disbursement prior to the tax or insurance due date
  • Ensured timely processing of insurance claims, coordinating with vendors to expedite repair work on damaged properties.
  • Answers telephone enquiries from members on routine inquiries regarding payoffs, change of owner, note modifications, beneficiaries, and other details of existing loans
  • Prepare routine letters to members
  • Performs other job-related duties as assigned.

Member Service Representative

First Basin Credit Union
01.2019 - 10.2019
  • Assist members with opening and closing accounts, answer questions about products and services
  • Resolve problems that are within authority of CMSR to resolve
  • Refers problems that are beyond CMSR authority to supervisor, along with recommendations
  • Identify cross sell opportunities and cross-sells services to members, such as checking accounts, CDs, IRA's, and auto loans
  • Explain loan programs, evaluate member's needs and recommend loan options
  • Interviews members to develop information concerning their loan needs, earnings, and financial condition
  • Prepares and/or reviews all loan documents for completeness and accuracy
  • Meet with members to close loans.

Teller Supervisor

First Basin Credit Union
01.2018 - 01.2019
  • Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service
  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sell money orders to members; transfers amounts from member accounts as directed
  • Trains, directs, and gives input on employee performance within the department; identifies performance problems and recommends action needed to correct any performance problems
  • Schedules and monitors daily activities of tellers
  • Balances cash drawer and daily transactions
  • Orders daily cash requirement for the credit union
  • Balances cash drawer, daily transactions, ATMs, CDM and vault.

Teller

First Basin Credit Union
01.2016 - 01.2018
  • Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service
  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sell money orders to members; transfers amounts from member accounts as directed
  • Balances cash drawer and daily transactions
  • Post transactions to member accounts, maintain member records and handle at least 15% of the total branch transactions per month.

Skills

  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Financial record keeping
  • Banking
  • Processing procedures
  • Pipeline Management
  • Document Review
  • Loan Closing Procedures
  • Dependable
  • Efficient in Microsoft Word, Excel and Adobe
  • Invoicing/Billing
  • Exceptional customer service
  • Staff Training and Development

References

  • Amanda Knife, 432-438-0857
  • April Muniz, 432-235-4835

Timeline

Teller

Community National Bank
06.2023 - 09.2023

Funder and Loan Assistant

My Community Credit Union
08.2022 - 09.2022

Mortgage Loan Processor

First Basin Credit Union
01.2020 - 08.2022

Mortgage Servicer

First Basin Credit Union
10.2019 - 08.2022

Member Service Representative

First Basin Credit Union
01.2019 - 10.2019

Teller Supervisor

First Basin Credit Union
01.2018 - 01.2019

Teller

First Basin Credit Union
01.2016 - 01.2018

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Katelyn Juarez