Katelyn Keenan
Springfield,MO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rapid Roberts
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Help with weekly orders and deliveries.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Warehouse Technician
Graybar Electric
09.2020 - 10.2023
- I have experience working with the public in customer service jobs as well as warehouse experience- making me a versatile worker who can adapt and loves to overcome challenges.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Adhered to safety guidelines consistently, reducing workplace accidents significantly.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
Warehouse Technician
Le Saint Logistics/Performance Team
09.2017 - 08.2020
- Adhered to safety guidelines consistently, reducing workplace accidents significantly.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
- Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
- Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
Shift Lead
Circle K Gas Station
12.2016 - 07.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Leader
Flame Broiler
05.2013 - 12.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Corky's Kitchen & Bakery
10.2009 - 12.2016
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Greet customers and bring them to tables.
- Maintained phone etiquette for phone orders.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05.2011
Skills
- Punctual
- Product and service knowledge
- Task Delegation
- Staff Supervision
- Customer rapport
- Compliance understanding
- Policy Enforcement
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
Certification
- Warehouse Technician
- Fork Lift Certified
References
- Gloria Mendez, 909-828-9872, gloriamendez1990@yahoo.com
- Nikki Whitten, 909-243-3068, nikki.whitten@yahoo.com
Timeline
Assistant Manager
Rapid Roberts
11.2023 - Current
Warehouse Technician
Graybar Electric
09.2020 - 10.2023
Warehouse Technician
Le Saint Logistics/Performance Team
09.2017 - 08.2020
Shift Lead
Circle K Gas Station
12.2016 - 07.2020
Shift Leader
Flame Broiler
05.2013 - 12.2016
Shift Leader
Corky's Kitchen & Bakery
10.2009 - 12.2016
High School Diploma -
Los Osos High School
Similar Profiles
Nicole ColemanNicole Coleman
Store Manager at Rapid RobertsStore Manager at Rapid Roberts
Piper Twist HehirPiper Twist Hehir
Cleaner at Andrea Roberts and Michael RobertsCleaner at Andrea Roberts and Michael Roberts
Michael SlackMichael Slack
Class A CDL Truck Driver at Roberts and Roberts Inc.Class A CDL Truck Driver at Roberts and Roberts Inc.
Hannah WalkerHannah Walker
4th Grade Teacher at Springfield Public Schools4th Grade Teacher at Springfield Public Schools
Kimberlea GrayKimberlea Gray
Online English Teacher at Amazing TalkerOnline English Teacher at Amazing Talker