Katelyn Keith
Weatherford,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Digital Banking Specialist
US Bank
02.2021 - Current
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based sales tactics.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Authorizer
American Home Sheild
04.2019 - 02.2021
- De-escalated upset and frustrated customers.
- Interpreted home warranty plans and contract coverage.
- Authorized repair or replacement of systems or appliances covered by plans.
- Informed customers of non-covered claims and explained reason why.
- Engaged with customers and delivered quality service.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Kept records of customers' charges and payments.
Customer Service Representative
Mike Terry Auto Group
01.2015 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Manage internet sales leads
Education
High School Diploma -
North Hills Private School
04.2014
Skills
- Emergency Response
- Quality Assurance
- Root Cause Analysis
- Process Analysis
- Analytical Thinking
- Microsoft Office Knowledge
- Interpreting Coverage
- Ability to Work Independently
Timeline
Digital Banking Specialist
US Bank
02.2021 - Current
Authorizer
American Home Sheild
04.2019 - 02.2021
Customer Service Representative
Mike Terry Auto Group
01.2015 - 04.2019
High School Diploma -
North Hills Private School
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