Katelyn Kiser

Hard Worker

Long Beach,MS

Summary

Professional with a strong track record in customer service and problem-solving. Proven ability to enhance customer satisfaction through innovative solutions and effective task prioritization. Recognized for exceptional work ethic and dedication to achieving results.

Overview

years of professional experience

Work History

The Pass Ice Cream Palace

Mary Kepheart

Pass Christian, Mississippi

03.2025 - Current

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Achieved cost-savings by developing functional solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Organized inventory to ensure efficient product retrieval and storage.
Collaborated with team members to streamline daily operations.
Maintained cleanliness and organization of dining area and tables.
Took accurate orders and communicated effectively with kitchen staff.
Managed payment processing and handled cash transactions efficiently.
Resolved customer complaints promptly to maintain satisfaction levels.
Helped create a welcoming atmosphere for guests during busy shifts.
Provided excellent customer service to ensure satisfaction.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Delivered food orders promptly and courteously.
Cleaned tables and chairs to prepare dining area for next customers.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Followed health safety guidelines when preparing and serving food products.
Checked food before serving it to customers.
Greeted guests and provided menus.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Stayed informed about daily specials, new menu items, promotions.
Implemented feedback from customers to improve service quality and menu offerings.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Stocked service areas with supplies during slow periods.
Prepared checks, itemizing total meal costs and taxes.
Filled condiments and napkin containers during slack periods.

UPS

Laz

Gulfport, Mississippi

11.2025 - 01.2026

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Handyman

Harold Kiser

Long Beach, Mississippi

01.2024 - 11.2025

Assisted with routine maintenance tasks in residential properties.
Installed light fixtures and electrical outlets as directed.
Conducted inspections to identify repair needs in homes.
Collaborated with the lead handyman on larger projects.
Organized tools and materials for efficient workflow.
Followed safety protocols while performing various repairs.
Assisted with painting projects both inside and outside of buildings.
Replaced ceiling tiles, floor tiles or carpeting when needed.
Fixed broken light switches, outlets and electrical wiring issues.
Performed minor plumbing repairs such as fixing leaky faucets or toilets.
Installed new doors, windows, locksets and hardware.
Repaired drywall, plaster walls, woodwork, cabinets and other structures.
Repaired gutters or downspouts that were clogged or leaking.
Assisted in the repair and maintenance of buildings, fixtures, furniture and equipment.
Cleaned and maintained tools, materials, supplies and other related items used for repairs.
Caulked around windowsills to prevent air leaks and water damage.
Completed general groundskeeping duties such as mowing lawns or trimming hedges.
Maintained a safe work environment by adhering to safety procedures and regulations.
Transported materials required for repair jobs from store locations to job sites.
Assembled furniture according to instructions provided by customers.
Performed routine preventive maintenance tasks on equipment as needed.
Checked smoke detectors on a regular basis to ensure they were working properly.
Operated hand and power tools to complete repairs.
Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
Used professional grade tools and equipment to perform wide range of handyman services.
Replaced burned-out light bulbs and performed basic electrical repairs.
Kept interior and exterior of buildings clean, safe, and welcoming.
Read and interpreted equipment and work orders to properly perform required maintenance services.
Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
Maintained compliance with internal and regulatory safety standards.
Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
Maintained equipment, materials, and tool inventory to meet repair or maintenance needs with minimal delay.
Used rulers and micrometers to inspect parts and determine dimension requirements.
Adjusted devices or control instruments using hand tools, levels or straightedges.
Routinely inspected equipment for preventive and emergency maintenance needs.
Dismantled machines, equipment, or devices to access and remove defective parts.
Cleaned or lubricated shafts, bearings or other parts of machinery.
Repaired and replaced faulty components to ensure optimal vehicle performance.
Maintained a clean and organized workshop environment for safety compliance.
Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
Assisted fellow mechanics when necessary during complex repairs.
Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
Ensured safety protocols were followed while working on vehicles.
Maintained garage safety protocols to meet regulatory and company expectations.
Tested components with appropriate instruments to ensure proper operation.
Adhered to all safety protocols and guidelines to prevent accidents and injuries.
Removed old oil, replaced filters, and added correct amounts of fluids.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Adjusted and repaired systems to meet manufacturers' performance specifications.

Education

High School Diploma -

Long Beach School

Long Beach, MS

06-2021

Skills

Customer service
Inventory management
Team collaboration
Customer relationship management

Safety compliance
Attention to detail
Task prioritization

References

References available upon request.

Timeline

UPS

Laz