Katelyn Klimek
Washington,PA
Summary
Personable, friendly and solution-oriented professional with several years of experience in the medical field and pharmacy . Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Contact Center Specialist
Steel City Internal Medicine
Pittsburgh, PA
12.2021 - Current
- Efficiently assist with patient prescreening, demographics, and scheduling of appointments
- Manage multi-line phone systems with a focus on patient satisfaction, first call resolution, and accurate scheduling according to department protocols
- Verify and enter patient data, ensuring data integrity
- Resolve issues related to MyUPMC access, telemedicine visits, and other online services
- Coordinate the schedules of physicians, physician assistants, and CRNPs, including coordinating vacation time and facilitating appointment rescheduling
Clinical Access Coordinator
AHN Pediatrics – Arcadia
Wexford, PA
10.2020 - 12.2021
- Proficiently completes patient registration, ensuring accuracy and timeliness while obtaining necessary signatures and informing patients of privacy policies and regulations
- Collects co-payments as required
- Handles incoming phone calls, providing assistance or directing patients to the appropriate department
- Completes daily work queue tasks and MyChart messages promptly
- Accurately processes charge entries for form fees and reviews billing claims
- Verifies Medicaid claims and updates provider templates as needed
Patient Access Coordinator – Out-patient Lab
AHN Health & Wellness Pavilion
Wexford, PA
11.2018 - 10.2020
- Productively completes patient registration, ensuring accuracy and timeliness
- Schedules walk-in appointments for laboratory and radiology services
- Manages patient charts, ensuring all documentation is current and complete
- Obtains necessary signatures, informs patients of privacy regulations, and collects co-payments as required
Pharmacy Technician Associate – In-patient
UPMC Presbyterian Hospital
Pittsburgh, PA
09.2017 - 11.2018
- Accurately dispense medications from automated systems (med carousels and robots) and deliver to floor units on an hourly basis
- Properly load medications and narcotics into the McKesson automated dispensing system
- Prepare and handle biohazardous chemotherapy medications in the IV room
- Assemble and deliver medication kits for operating room (OR) use
Senior Certified Pharmacy Technician
Accredo Health Group
Warrendale, PA
10.2016 - 08.2017
- Update patient profiles, including medication changes and allergy information, using Excel forms or eFax
- Answer calls promptly, conduct initial introductory calls, and coordinate first shipments for Pulmonary Arterial Hypertension medications, including Letairis, Opsumit, Tracleer, Ofev, Adcirca, and Revatio
- Profile prescriptions from referrals and process dummy claims to determine prior authorization requirements
- Submit adverse event reports and product complaints to the appropriate manufacturers by the end of the business day
Education
High School Diploma -
North Hills Senior High
06-2008
References
- Johnette, Simmons, (412)709-0063, AHN Pediatrics
- Marianna, Riga, (412)737-0507, Accredo Health Group
Timeline
Contact Center Specialist
Steel City Internal Medicine
12.2021 - Current
Clinical Access Coordinator
AHN Pediatrics – Arcadia
10.2020 - 12.2021
Patient Access Coordinator – Out-patient Lab
AHN Health & Wellness Pavilion
11.2018 - 10.2020
Pharmacy Technician Associate – In-patient
UPMC Presbyterian Hospital
09.2017 - 11.2018
Senior Certified Pharmacy Technician
Accredo Health Group
10.2016 - 08.2017
High School Diploma -
North Hills Senior High