katelyn knieriem
Puyallup,WA
Summary
Dynamic and dedicated host with a proven track record at Farrellis Pizza, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and multitasking during peak hours. Composed under pressure, I consistently foster a welcoming atmosphere, ensuring memorable dining experiences for all visitors.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Farrellis Pizza
09.2023 - Current
- Ensured welcoming atmosphere for all visitors.
- Coordinated seating to enhance customer flow.
- Maintained cleanliness and organization of front-of-house areas.
- Adapted quickly to changing situations, providing support during peak service hours.
- Enhanced satisfaction by professionally managing customer inquiries.
- Partnered with staff to enhance efficiency during busy times.
- Learned restaurant policies and procedures, contributing to a cohesive team environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Puyallup High School
Puyallup, WASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
1 year of service at Farrellis pizza as a host signed off by the owner himself
Timeline
Host
Farrellis Pizza
09.2023 - Current
Puyallup High School
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