Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Koval

Mechanicville,NY

Summary

Dynamic and results-oriented professional with a proven track record at Saratoga Hospital, specializing in patient care and customer service. Excelled in time management and team collaboration, enhancing patient outcomes and customer satisfaction. Skilled in conflict resolution and emotional support, consistently fostering positive relationships and environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

Saratoga Hospital
07.2023 - Current
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Restaurant Hostess

Pasta Pane
08.2022 - 07.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Expediter, Busser, Server, Food Runner

Ugly Rooster Cafe
05.2021 - 05.2022
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.

Education

Master of Science - Biology/ Physician Assistant

Le Moyne College
Syracuse, NY
05.2027

Skills

  • Written and verbal communication
  • Emotional Support
  • Strong multitasking
  • Time Management
  • Team Collaboration
  • Professional Appearance
  • Active Learning
  • Customer Service
  • Conflict Resolution
  • Relationship Building

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • CPR certified

Timeline

Patient Care Assistant

Saratoga Hospital
07.2023 - Current

Restaurant Hostess

Pasta Pane
08.2022 - 07.2023

Expediter, Busser, Server, Food Runner

Ugly Rooster Cafe
05.2021 - 05.2022

Master of Science - Biology/ Physician Assistant

Le Moyne College

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Katelyn Koval