Katelyn Kukus
Self-employeed
Mack,CO
19
years of professional experience
Dynamic and self-motivated licensed cosmetologist with a proven track record at Hilltop Assisted Living Salon, excelling in client consultations and relationship building. Adept at delivering personalized services and product recommendations, resulting in high client satisfaction and repeat business. Strong communicator with exceptional scheduling and decision-making skills. Extensive customer service experience.
Work History
Waitress
1 Year 6 Months- Delivered friendly table service, taking orders accurately and coordinating meal timing with kitchen staff.
- Greeted guests promptly, presented menu options, and answered questions about Rib City specialties.
- Processed payments accurately using point-of-sale system and balanced checks with minimal errors.
- Maintained clean dining areas, reset tables quickly, and supported sanitation standards throughout shift.
Cosmetologist
14 Years 6 Months- Consulted clients to assess hair needs and recommend suitable cut, color, and styling services.
- Performed haircutting, coloring, and chemical treatments while maintaining consistent quality and client satisfaction.
- Sanitized tools, stations, and work areas to uphold safety and cleanliness standards.
- Styled hair for daily wear, special events, and photo-ready finishes using professional techniques.
- Managed appointment scheduling and service flow to support efficient client experiences.
- Recommended haircare products and maintenance routines based on client goals and hair condition.
- Applied corrective techniques to improve uneven color, texture concerns, and styling results.
- Built repeat business by delivering personalized services and maintaining strong client relationships.
- Built repeat business by delivering personalized services and maintaining strong client relationships.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Hilltop Assisted Living Salon
7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
2 Years 8 Months- Responded to customer inquiries about computer products, services, and account details.
- Resolved basic technical issues using troubleshooting scripts and knowledge base resources.
- Documented service requests accurately in CRM systems for timely follow-up.
- Communicated order status, availability, and replacement options to customers clearly.
Education
High School Diploma
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Scheduling appointments
Clear communication
Customer consultation
Professionalism and ethics
Client consultations
Social media promotion
Client education
Decision-making
Relationship building
Product upselling
Hard working
Self motivated
Timeline
Hilltop Assisted Living Salon
Hilltop
09.2014 - 04.2015Read More
Cosmetologist
Self-employeed
05.2012 - CurrentRead More
Waitress
Rib City
11.2010 - 05.2012Read More
Customer Service Representative
Star Tek Computers
03.2008 - 11.2010Read More
Branson Online High School
High School Diploma
Read More