Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Lamore

Dix Hills,NY

Summary

With a proven track record at Walmart, I excel in leading diverse teams to exceed targets through strategic planning and effective coaching. My expertise in loss prevention and customer service, coupled with a knack for conflict resolution and trend tracking, has consistently enhanced operational efficiency and customer satisfaction. I have successfully led teams of 20+ associates while optimizing store operations, boosting sales, and reducing loss. Passionate about team development and business growth, I thrive on problem-solving, training, and delivering top-tier service. My expertise in leadership, data analysis, and operational efficiency ensures continued success in any retail or service environment. Alongside my experience at Walmart, I have experience as an assistant store manager where I support the Store Manager in overseeing daily operations, ensuring excellent customer service, and driving daily sales. I also help maintain staff, maintain inventory, and ensure safety and compliance standards are met.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Mavis Tire
03.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.

Asset Protection Team Lead

Walmart
01.2025 - 03.2025
  • Manage a team of over 20 security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Boost employee awareness about loss prevention through engaging presentations, workshops, and training sessions.
  • Maintain up-to-date knowledge about industry trends in security and loss prevention techniques, applying new insights as appropriate.
  • Coordinate cross-functional efforts between various departments to address broader organizational risks that could impact assets.
  • Promote a strong culture of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.
  • Improve store security by collaborating with management to develop and enforce loss prevention policies.
  • Strengthen communication between departments by organizing regular meetings to discuss asset protection issues and initiatives.
  • Assist human resources with hiring decisions for the asset protection team by conducting interviews and assessing candidate qualifications.
  • Enhance asset protection strategies by implementing effective training programs for team members.
  • Oversee budget planning for the asset protection department, ensuring optimal allocation of resources while minimizing costs.
  • Reduce inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
  • Ensure compliance with all relevant regulations and company policies related to asset protection and loss prevention efforts.
  • Establish comprehensive emergency response plans in coordination with other departments, improving overall preparedness for unforeseen events.
  • Conduct thorough investigations into suspected theft and fraud, leading to successful resolution in most cases.
  • Maintain detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.

Automotive Team Lead

Walmart
01.2024 - 01.2025
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Sales Team Lead

Tractor Supply Company
07.2023 - 01.2024
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.
  • Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.
  • Creatively produced new marketing strategies via website targeting.
  • Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.

Apparel Team Lead

Walmart
06.2021 - 07.2023
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Boosted sales performance through regular team training sessions on effective selling techniques and product features.
  • Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.

Front End Team Lead

Walmart
06.2019 - 06.2021
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.
  • Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.

Asset Protection Investigator

Walmart
06.2018 - 06.2019
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Improved asset protection efforts by conducting thorough internal and external investigations.
  • Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
  • Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
  • Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
  • Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
  • Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.

Cashier

Walmart
01.2018 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Bellows Free Academy
Saint Albans, VT
06.2020

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Employee evaluation
  • Trend tracking
  • Equipment maintenance
  • Corporate social responsibility
  • Deadline management
  • Employee training
  • Strategic planning
  • Loss prevention
  • Problem-solving
  • Customer Service
  • Efficient Time Management
  • Adaptability
  • Ability to Multitask
  • Computer Skills
  • Sales
  • Communication
  • Team supervision
  • Team motivation
  • Staff training
  • Leading team meetings
  • Flexible schedule
  • Cash handling
  • Coaching
  • Documentation and reporting
  • Onboarding and orientation
  • Safety processes and procedures

Timeline

Assistant Store Manager

Mavis Tire
03.2025 - Current

Asset Protection Team Lead

Walmart
01.2025 - 03.2025

Automotive Team Lead

Walmart
01.2024 - 01.2025

Sales Team Lead

Tractor Supply Company
07.2023 - 01.2024

Apparel Team Lead

Walmart
06.2021 - 07.2023

Front End Team Lead

Walmart
06.2019 - 06.2021

Asset Protection Investigator

Walmart
06.2018 - 06.2019

Cashier

Walmart
01.2018 - 06.2018

High School Diploma -

Bellows Free Academy

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Katelyn Lamore