Katelyn Landaal
Phoenix,AZ
Summary
Dynamic professional with a proven track record at ADP, excelling in customer support and data analysis, where I deliver exceptional client experiences while resolving conflicts and creating custom reports. My ability to adapt and communicate effectively ensures successful outcomes in fast-paced environments. I am determined to understand and excel at anything thrown my way.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Support Specialist
ADP
07.2021 - Current
- Reconciled client bank statements with the reporting in the system.
- Created dozens of detailed custom reports per client guidelines.
- Maintained over 90% in client satisfaction scores.
- Trained six classes of new hires over five years.
- Created new hire resources, including written guides and recordings on advanced Excel utilization.
Claims Associate
State Farm
05.2019 - 07.2021
- Assisted customers via phone to resolve inquiries and provide support.
- Processed bill payments within designated authority to ensure timely transactions and claim completion.
- Handled claims efficiently, advocating for customer needs until resolution.
- Delivered exceptional customer experiences through attentive service and problem-solving.
Bridal Consultant
Lovely Bride Phoenix
01.2019 - 07.2019
- Assisted brides in finding the perfect dress, while ensuring emotions remained balanced throughout the process.
- Provided specialized consultations based on extensive knowledge of products.
- Clarified limitations on available options to streamline decision-making.
- Researched and retained detailed product information to deliver accurate recommendations.
Accounting File Clerk and Front Desk Receptionist
Larry H Miller Hyundai
12.2013 - 05.2019
- Streamlined customer assistance as a front desk receptionist, including making sure down payments where completed correctly and successfully.
- Maintained compliance with industry regulations through diligent record-keeping.
- Organized files systematically to enhance accessibility and efficiency.
- Facilitated dealer trades and managed title work for seamless transactions.
- Participated as member of Larry H Miller Charities subcommittee to support community initiatives.
Education
Bachelor of Science - Data Science
Arizona State University
Tempe, AZ05-2025
Skills
- Python/PySpark
- Data analysis
- Machine learning
- Statistical modeling
- R
- Google Cloud
- SQL
- Machine learning algorithms
- Google Colab
Certification
Certified Associate in Project Management (CAPM) March 2024
Affiliations
Arizona Science Center - 01/2024 to Present
- Assisted with Girls in STEM activities, including activities on robotics, binary codes, water conservation, and paleontology
- Assisted in the CREATE section, including designing jewelry and pop outs for the laser cutter machine, found designs for the 3D printers, and organizing the supplies.
Timeline
Client Support Specialist
ADP
07.2021 - Current
Claims Associate
State Farm
05.2019 - 07.2021
Bridal Consultant
Lovely Bride Phoenix
01.2019 - 07.2019
Accounting File Clerk and Front Desk Receptionist
Larry H Miller Hyundai
12.2013 - 05.2019
Bachelor of Science - Data Science
Arizona State University
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