Libraries, I adore reading but more than that old historic buildings and architecture Huge on planning such as Pinterest boards, journals, scrap books, writing out my life timeline over and over, designing what my future house with look like, etc Hiking, being outdoors with family Being kind and improving daily
Katelyn Lawyer
Terrell
Summary
Driven college student with a bubbly personality and customer service experience in various settings. Loves family and really good with people. Decent background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer expectations. Willingness to learn and grow in all areas.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria Secret & PINK
08.2025 - Current
- Evaluated customer needs and provided customized product recommendations to enhance the shopping journey.
- Regularly reviewed and analyzed current promotions and sales to provide accurate information and support customer inquiries.
- Engaged with team members to collectively achieve daily sales objectives while maintaining high store presentation standards.
- Facilitated customer interactions by promptly resolving concerns, ensuring a positive service experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to promote ongoing business relationships and satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Guided customers in finding products while ensuring accurate merchandise information through system inquiries.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria Secret & PINK
05.2025 - 08.2025
- Assisted customers in product selection and provided personalized recommendations to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Handled customer inquiries and resolved concerns promptly to ensure satisfaction.
- Participated in inventory management, including restocking shelves and conducting counts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cook and Customer Service
Pizza Hut
07.2024 - 02.2025
- Prepared and cooked menu items following standardized recipes and presentation standards.
- Maintained cleanliness and organization of kitchen work areas to ensure compliance with safety regulations.
- Participated in daily prep work, ensuring timely availability of ingredients for menu execution.
- Monitored food quality and freshness, discarding items that did not meet standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with team members to execute meal service during peak hours efficiently.
- Managed multiple tasks simultaneously in fast-paced environment, demonstrating adaptability and efficiency under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hostess
Steak N More Buffet
02.2024 - 07.2024
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Assisted in training new host staff on service standards and procedures.
- Collaborated with kitchen and waitstaff to enhance communication and service delivery.
- Developed strong relationships with regular patrons, fostering customer loyalty.
- Handled customer inquiries and complaints professionally, ensuring satisfaction levels remained high.
- Demonstrated strong multitasking skills, balancing responsibilities such as keeping the dessert and salad bar stocked, answering phone calls, and greeting guests simultaneously.
Kitchen Assistant
Center Country Club
05.2023 - 02.2024
- Prepared ingredients by washing, chopping, and measuring for efficient meal assembly.
- Maintained cleanliness and organization of kitchen areas to uphold health and safety standards.
- Assisted chefs in food preparation, ensuring timely service during peak hours.
- Operated kitchen equipment safely, adhering to operational guidelines and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Personal Shopper and Self-Check Clerk
Brookshires Grocery Company
06.2023 - 11.2023
- Developed strong relationships with clients, fostering repeat business
- Trained new staff on customer service protocols and product knowledge
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Assisted customers with self-checkout processes, ensuring smooth transactions and minimal wait times.
- Monitored self-checkout stations for technical issues, promptly addressing problems to maintain functionality.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors regarding any concerns or suggestions for improvement.
- Maintained clean and organized self-checkout area, ensuring a pleasant shopping experience for all customers.
- Maximized transaction speed by assisting multiple customers simultaneously at different checkout stations without compromising quality of service.
- Handled customer disputes calmly and professionally, working towards satisfactory resolutions for both parties involved.
- Assisted in loss prevention efforts by carefully monitoring activity at the self-checkout stations and reporting suspicious behavior to managers.
Education
No Degree - Nursing
Collin College
Plano, TX05-2028
No Degree - Nursing
Stephen F. Austin State University
Nacogdoches, TX05-2028
High School Diploma -
Pensacola Christian Academy, Abeka Homeschool Program
Pensacola, FL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
Interests
Timeline
Sales Associate
Victoria Secret & PINK
08.2025 - Current
Sales Associate
Victoria Secret & PINK
05.2025 - 08.2025
Cook and Customer Service
Pizza Hut
07.2024 - 02.2025
Hostess
Steak N More Buffet
02.2024 - 07.2024
Personal Shopper and Self-Check Clerk
Brookshires Grocery Company
06.2023 - 11.2023
Kitchen Assistant
Center Country Club
05.2023 - 02.2024
No Degree - Nursing
Collin College
No Degree - Nursing
Stephen F. Austin State University
High School Diploma -
Pensacola Christian Academy, Abeka Homeschool Program