Katelyn Lazar
Seven Hills ,Ohio
Summary
Efficient and knowledgeable ophthalmic, healthcare professional with strong technical background and advanced abilities, moving back to the Pittsburgh area. Assist with appointments by measuring visual acuity, field of vision, and intraocular pressure. Excellent documentation and supply management abilities. Having eight years experience in healthcare with five years working with health insurance companies.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technician
Cleveland Clinic
02.2022 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Optician/Office Manager & Ophthalmic Assistant
Family Eyecare North, LLC
07.2019 - 02.2022
- Prepared for upcoming appointments by pulling charts, preauthorizing insurance, and readying paperwork
- Working with different insurance companies to insure coverage and payments for patient claims
- Assisted optometrist with conducting examinations, documenting findings and processing paperwork
- Completed pre-testing, including autorefraction, lensometry, and tonometry
- Capitalized on downtime to restock supplies, forms, and literature
- Served patients with issues such as broken or damaged glasses
- Documented patients' medical histories for ophthalmologists using EHR Revolution
- Supported operations with expertise in administrative support, patient care, and file management
- Prepared work orders with accurate patient measurements
- Administered topical ophthalmic and dilation medications to patients
- Scribed for optometrists with detailed and accurate Revolution updates
- Adjusted lenses and frames to correct alignment
- Assembled eyewear products, using hand tools to affix shields, nose pads, and temple pieces
- Prepared and operated machines to polish and grind lenses, flats, and blanks
- Cleaned finished optical products with appropriate cloths and solvents
- Completed visual acuity tests, retinoscopy, and refractometry.
- Tested patients' color and stereopsis vision and documented results
- Checked visual acuity of each patient with various tests, determining near, distance, and pinhole acuity
- Assisted with examinations by administering medications, documenting patient histories, and checking current vital signs
- Measured intraocular pressure with tonometry or tonography testing to assess risk for glaucoma
- Recorded expenses and maintained accounting records.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Used ophthalmic equipment such as tomographs, retinoscopes, and phoropters regularly during patient examinations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Assistant Store Manager/Optician
Lenscrafters
12.2017 - 07.2019
- Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies
- Recommended specific lenses, lens coatings, and frames to suit client needs
- Boosted team effectiveness by targeting recruitment strategies and selecting optimal candidates
- Improved store employee performance by tracking metrics and implementing strategic plans
- Prepared accurate work orders for labs with information such as prescriptions, lens types, and special coatings required
- Managed office administrative, optical, and disposable supplies
- Protected patients' personal health information in line with HIPAA standards by carefully following requirements
- Spotted and helped correct errors with lens wear by inspecting every piece
- Provided expert eyewear recommendations based on prescriptions, client vocations, and personal needs.
Co-Manager
Ann Taylor Loft
06.2016 - 12.2017
- Exceeded revenue targets through effective promotional planning and merchandising strategies
- Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols
- Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales
- Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction
- Collaborated with store management to oversee and direct all retail store operations
- Managed successful retail teams by recruiting, training, and empowering workers to exceed expectations
- Oversaw opening and closing duties and delegated tasks to promote efficient operations
- Coordinated staff schedules to meet projected business demands, provide adequate shift coverage, and compensate for special events or high-volume sales days
- Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts.
Assistant Store Manager
New York & Company
12.2014 - 06.2016
- Maximized coverage for operations needs through effective scheduling and assignment delegation
- Led by example to inspire team members through high-quality performance, collaboration, and teamwork
- Increased sales by overseeing successful promotional strategies and in-store events
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
Education
High School Diploma -
Seneca Valley High School
Harmony, PA06.2011
Skills
- HIPPA Compliance
- Accounts Payable and Receivable
- Customer/ Patient Care Services
- Setting Up Appointments
- Operations Management
- Schedule Preparation
- EPIC EHR
- Billing and Invoicing
- Leadership
- Customer Service Management
- Documentation
Timeline
Ophthalmic Technician
Cleveland Clinic
02.2022 - Current
Optician/Office Manager & Ophthalmic Assistant
Family Eyecare North, LLC
07.2019 - 02.2022
Assistant Store Manager/Optician
Lenscrafters
12.2017 - 07.2019
Co-Manager
Ann Taylor Loft
06.2016 - 12.2017
Assistant Store Manager
New York & Company
12.2014 - 06.2016
High School Diploma -
Seneca Valley High School
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