Katelyn Lee
Bradenton,FL
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Taverna Toscana through exceptional customer service and effective multitasking. Skilled in communication and teamwork, adept at managing high-volume periods with a warm and friendly presence. Demonstrated ability to train staff and improve service standards, contributing to a significant increase in guest satisfaction. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Taverna Toscana
05.2024 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess/Server Assistant
Riverstrand Golf and Country Club
12.2022 - 02.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
Hostess
Outback Steakhouse
08.2022 - 12.2022
- Took reservations and to-go orders by phone, or i person, answered all and any customer questions
- Answered customer questions about our hours, seating, and any menu information.
- Supported servers and bussers with keeping dining area ready for all guests.
Education
High School Diploma -
Braden River High School
Bradenton, FL05.2024
Skills
- Customer Service
- Hospitality and accommodation
- Effective Multitasking
- Time management
- Organizational skills
- Communication skills
- Teamwork
Timeline
Hostess
Taverna Toscana
05.2024 - Current
Hostess/Server Assistant
Riverstrand Golf and Country Club
12.2022 - 02.2024
Hostess
Outback Steakhouse
08.2022 - 12.2022
High School Diploma -
Braden River High School
Similar Profiles
Krista OlsonKrista Olson
Licensed Massage Therapist at Bella Toscana Day SpaLicensed Massage Therapist at Bella Toscana Day Spa
Cora HuskeyCora Huskey
Hostess at Spa Toscana - Peppermill CasinoHostess at Spa Toscana - Peppermill Casino
Lizbeth NavaLizbeth Nava
Dual Sales Coordinator at AC Marriott/ Hyatt House/ Toscana Wine and MarketDual Sales Coordinator at AC Marriott/ Hyatt House/ Toscana Wine and Market