Katelyn Leiner
West Allis,WI
Summary
Dedicated receptionist with extensive industry experience, maintaining a professional appearance and demeanor. Completes assigned tasks with a strong focus on quality, ensuring efficient handling of all responsibilities. Dependable and quick-learning team player with effective communication and organization skills. Proven track record in delivering exceptional customer service and administrative excellence, including clerical support and public interactions. Proficient in calendar management, scheduling, data entry, and database administration. Highly organized Front Desk Receptionist excelling in multitasking, time management, and providing top-notch customer service. Takes pride in being a responsible professional always willing to go the extra mile to assist others in problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist
Semper Fi Roofing
06.2024 - Current
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Google Docs and Leap spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed and directed over 50 calls per day
Teacher
Brookfield North KinderCare
01.2020 - 07.2021
- Worked closely with peers to develop cross-curricular lessons and activities to help students learn more effectively
- Assisted other teachers with instruction
- Assist children with their educational, recreational, and social development
- Worked mainly with newborn to 2 years
- Always made sure they were well taken care of
- Supervise the activities of students while on duty
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created lessons and online testing materials to facilitate remote learning.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Developed and implemented classroom routines to address varying student needs.
Sandwich Artist
Subway
02.2016 - 02.2021
- Counting money, making bank deposits, and doing daily sales reports
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency
- Increased customer satisfaction by quickly addressing and resolving food and service complaints
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Interacted with customers while taking orders and used excellent customer service to promote a positive image for the company
- Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
Key holder
Rogan's Shoes
03.2016 - 02.2019
- Training and development Friendly demeanor
- Active listening skills Skilled problem solver Personable
- Was in charge of answering questions and resolving issues
- Rotated stock according to dates and protocols
- Delegated daily tasks to my employees to provide development opportunities
- Kept an eye on security areas during busy periods
- Was in charge of keeping the store clean and orderly
- Gave customers descriptions of products and services
- Handled cash, credit, debit, and check transactions
- Was in charge of training and mentoring new employees
- Filing sales reports and handling money in the safe and register
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Waukesha South High School
Waukesha, WI06.2018
Skills
- Personal with people
- Time management
- Team player
- Communication skills
- Classroom management techniques
- Retail sales
- Customer transactions
- Sales management
- Inventory management
- Adhering to department policy
- Scheduling
- Bookkeeping
- Scheduling appointments/ Schedule management
- Greeting and seating clients
- Verbal and written communication
- Recordkeeping and bookkeeping/ Data keeping
- Spreadsheet tracking/ Skilled in organization
- Office administration
- PC proficient
- Multi-line phone system operation
- Customer and client relations
Timeline
Receptionist
Semper Fi Roofing
06.2024 - Current
Teacher
Brookfield North KinderCare
01.2020 - 07.2021
Key holder
Rogan's Shoes
03.2016 - 02.2019
Sandwich Artist
Subway
02.2016 - 02.2021
High School Diploma -
Waukesha South High School
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