KATELYN LENTZ
New Berlin,Wisconsin
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
08.2022 - Current
- Analyzing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
- Working with my district manager to use forecasting and scheduling tools to manage labor within the required budgets
- Supporting the growth of my partners through performance and development, coaching and developing my team and building positive relationships to understand partner challenges, needs and aspirations
- Setting challenging and realistic goals to drive engagement and improve partner performance
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Starbucks Coffee Company
05.2022 - 08.2022
- Assisted store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Supervisor
Starbucks Coffee Company
05.2021 - 05.2022
- Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Store Associate
Aldi
05.2020 - 05.2021
- Responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best
- Enhanced the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service.
Store Manager
Port City Java
01.2019 - 01.2020
- Maintain high levels of cleanliness and sanitation in the café
- Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department
- Provide leadership and direction to Baristas, ensuring that goals and objectives are met
- Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards
- Initial Interviewing and hiring of new baristas who will join the café staff
- Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas
- Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary actions and termination of café staff.
Shift Supervisor
Starbucks Coffee Company
01.2016 - 01.2019
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
High School Diploma -
Catholic Memorial High School
Waukesha, United StatesSkills
- Team leadership and coaching
- Problem-Solving
- Customer Service
- Work Planning and Prioritization
- Relationship building and management
- Retail Inventory Management
References
- Preston Rayeld, 828-487-5410, Prayfiel@starbucks.com
- Tara Scullen, 919-675-0703, Tscullen@starbucks.com
Timeline
Store Manager
Starbucks Coffee Company
08.2022 - Current
Assistant Store Manager
Starbucks Coffee Company
05.2022 - 08.2022
Shift Supervisor
Starbucks Coffee Company
05.2021 - 05.2022
Store Associate
Aldi
05.2020 - 05.2021
Store Manager
Port City Java
01.2019 - 01.2020
Shift Supervisor
Starbucks Coffee Company
01.2016 - 01.2019
High School Diploma -
Catholic Memorial High School
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