Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Leon

McAlester

Summary

Dynamic professional with extensive experience in security supervision at Allied Universal Security Services. Proven expertise in crisis management and de-escalation techniques, enhancing safety protocols and team performance. Recognized for fostering a secure environment and effectively training staff, contributing to improved operational efficiency and public safety.

Knowledgeable [Desired Position] with solid background in correctional operations and inmate management. Proven track record in maintaining safety and order within correctional facilities while fostering rehabilitative environment. Demonstrated proficiency in conflict resolution and effective communication.

Professional correctional operations expert with strong foundation in maintaining security and order within correctional facilities. History of enhancing inmate rehabilitation programs and ensuring compliance with institutional policies. Known for effective teamwork and adaptable approach to dynamic situations. Expertise in conflict resolution and clear communication.

Results-driven corrections professional with proven track record in maintaining security and inmate management. Skilled at team collaboration, conflict resolution, and adapting to evolving challenges. Strong focus on upholding standards, ensuring safety, and implementing effective strategies for positive outcomes. Dependable and flexible, excelling in both high-pressure situations and routine operations.

Experienced with correctional facility management, focusing on maintaining safety and security. Utilizes conflict resolution and communication skills to manage inmate behavior and facility operations. Track record of adhering to institutional policies and promoting rehabilitative environment.

Overview

11
11
years of professional experience

Work History

Cashier

Carls Jr
06.2014 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

McDonald's
06.2016 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Management Trainee

McDonald's
05.2019 - 12.2019
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Handled day-to-day customer or client questions via telephone or email.
  • Assisted with onboarding of new employees by providing training and development resources.

Team Leader Manager

Taco Bell
04.2020 - 08.2020
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.

Team Leader Manager

Taco Bell
08.2020 - 03.2021
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.

Photographer

Lifetouch Photography
04.2021 - 10.2022
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Security Supervisor

Allied Universal Security Services
10.2022 - 06.2023
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.

Correctional Corporal

Oklahoma Department Of Corrections
07.2023 - 02.2025
  • Participated in disciplinary hearings as needed, presenting relevant evidence concerning inmate misconduct or policy violations.
  • Collaborated with fellow correctional officers to establish a cohesive team, ensuring effective communication and consistent adherence to policies.
  • Managed inmate classifications accurately, assigning individuals to appropriate housing based on risk assessments and security requirements.
  • Maintained a secure environment for inmates, staff, and visitors through diligent monitoring and enforcement of safety protocols.
  • Provided timely support during emergencies or critical incidents, contributing to swift resolution and minimal harm to involved parties.
  • Fostered a respectful and inclusive environment within the facility by addressing any instances of discrimination or harassment promptly.
  • Collaborated with mental health professionals to address inmate psychological concerns effectively, ensuring timely intervention when necessary.
  • Served as a liaison between inmates and their families or legal representatives, fostering open communication channels while adhering to confidentiality guidelines.
  • Supported ongoing professional development for self and colleagues by participating in relevant training opportunities and staying current on industry best practices.
  • Contributed to positive community relations by participating in outreach events that showcased the facility''s commitment to public safety initiatives.
  • Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
  • Prevented escapes by conducting regular security checks and promptly addressing any identified vulnerabilities or breaches in protocol.
  • Enhanced inmate rehabilitation by implementing innovative programs and activities tailored to individual needs.
  • Trained new correctional officers in proper restraint techniques, reducing the risk of injury to both staff and inmates during physical altercations.
  • Assisted in the development and implementation of training programs for new hires, improving overall staff preparedness and competence.
  • Oversaw daily operations within assigned housing unit, ensuring compliance with established procedures and maintaining order among inmates.
  • Assessed medical concerns presented by inmates quickly, coordinating necessary treatments with healthcare providers within the facility.
  • Reduced instances of violence within the facility by proactively identifying potential conflicts and addressing issues promptly.
  • Conducted thorough searches of inmates, their belongings, and common areas to prevent the introduction or circulation of contraband items.
  • Facilitated successful reentry for released inmates by connecting them with appropriate resources and providing guidance on post-release expectations.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised [Number] employees and performance of tasks and managed [Number] offenders.

Education

High School Diploma -

McAlester High School
McAlester, OK
05-2017

Skills

  • Inmate supervision
  • Restraint techniques
  • Security procedures
  • Physical fitness
  • Self-defense training
  • Mental resilience
  • De-escalation techniques
  • Policy enforcement
  • Crisis management
  • Firearms proficiency
  • Patrol procedures
  • Rules of conduct
  • Inmate movement control
  • Inmate transport
  • Inventory counting
  • Job assignments
  • Surveillance monitoring
  • Officer training
  • Public safety
  • Security protocols
  • Body searches
  • Staff supervision
  • Work planning
  • Conflict management
  • Emergency response
  • Rule enforcement

Timeline

Correctional Corporal

Oklahoma Department Of Corrections
07.2023 - 02.2025

Security Supervisor

Allied Universal Security Services
10.2022 - 06.2023

Photographer

Lifetouch Photography
04.2021 - 10.2022

Team Leader Manager

Taco Bell
08.2020 - 03.2021

Team Leader Manager

Taco Bell
04.2020 - 08.2020

Management Trainee

McDonald's
05.2019 - 12.2019

Cashier

McDonald's
06.2016 - 07.2018

Cashier

Carls Jr
06.2014 - 09.2014

High School Diploma -

McAlester High School

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Katelyn Leon