Katelyn Lewis
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Member Advocate
Cognizant
01.2023 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding Information
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
Teleperformance USA
09.2021 - 12.2022
- Handled customer inquiries and suggestions courteously
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Billing Representative
Spectrum
02.2018 - 10.2022
- Processed incoming invoice payments.
- Resolved complex billing issues through effective negotiation skills and diplomacy, ultimately preserving long-term client relationships.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Reconciled overpayments and requested refund checks for credit balances or billing errors.
Education
Diploma -
South Oakcliff
Dallas05.2016
Skills
- Cross-cultural communication
- Assertiveness
- Sales Experience
- Problem-Solving
- HIPAA Compliance
- Multitasking and Organization
- Patience
- Strong customer service
- Empathy
- Persuasion
- Active listening
Timeline
Member Advocate
Cognizant
01.2023 - Current
Customer Service Representative
Teleperformance USA
09.2021 - 12.2022
Customer Billing Representative
Spectrum
02.2018 - 10.2022
Diploma -
South Oakcliff
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