Summary
Work History
Education
Skills
Timeline
Generic

Katelyn Lewis

Bradenton,FL

Summary

Proven FedEx professional adept at enhancing customer satisfaction and streamlining package delivery processes. Skilled in problem-solving and relationship building, demonstrated through successful handling of time-sensitive deliveries and hazardous materials. Achieved notable improvements in regulatory compliance and operational efficiency, leveraging excellent communication and organizational skills.

Work History

Courier

FedEx
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.

Dangerous Goods Specialist

FedEx
  • Facilitated seamless integration of new technologies into existing workflows, enhancing accuracy in tracking dangerous goods shipments.
  • Ensured timely delivery of hazardous materials by closely monitoring shipment progress and addressing any issues that arose during transit.
  • Enhanced regulatory compliance by providing expert guidance on the proper classification, packaging, and labeling of hazardous materials.
  • Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
  • Promoted a culture of safety awareness through ongoing communication and reinforcement of best practices in managing hazardous substances.
  • Served as a trusted resource for colleagues seeking advice on complex classification or regulatory questions related to hazardous materials.
  • Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.

CSA

Fedex
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Maintained clean and organized work environment to maintain customer safety.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma - General Education

Waterford Half Moon
Waterford, NY
06.2010

Skills

  • Working Independently
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Time Management
  • Excellent driving skills
  • Package handling
  • Valid Driver's License
  • Route Planning
  • Relationship building and rapport
  • Time Sensitive Deliveries
  • Attention to confidentiality
  • Package Delivery and Pick-up
  • Loading and unloading
  • Document Management
  • Handheld scanning devices
  • Sorting
  • Item tracking
  • Licensed driver in State
  • Business processes and procedures
  • Multitasking Abilities
  • Decision-Making
  • Excellent Communication
  • Organizational Skills
  • Task Prioritization
  • Clerical Support
  • Conflict Resolution
  • Active Listening
  • Problem-solving abilities
  • Multitasking ability
  • Reliability
  • Customer Satisfaction
  • Flexibility
  • Effective Communication
  • Adaptability and Flexibility
  • Customer interaction
  • Documentation skills
  • Self Motivation

Timeline

Courier

FedEx

Dangerous Goods Specialist

FedEx

CSA

Fedex

High School Diploma - General Education

Waterford Half Moon

Similar Profiles

CREATE PROFILE
Katelyn Lewis