Katelyn Long
Cedar Rapids,Iowa
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Mercy Medical Center Cedar Rapids
Cedar Rapids, IA
08.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
CNA
Grandview Medical Center
Oelwein, IA
01.2023 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Environmental Services Housekeeper
Strawberry Point Lutheran Home
Strawberry Point, IA
11.2022 - 04.2023
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Dusted furniture, pictures, window sills and other surfaces.
Team Member
Caseys General Stores Inc
Strawberry Point, IA
08.2022 - 11.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Processed and retrieved customer special orders.
Team Member
Caseys General Stores Inc
Independence, IA
02.2022 - 08.2022
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Processed and retrieved customer special orders.
- Monitored expiration dates on food items for freshness assurance.
Crew Member
Hardee's
Manchester, IA
11.2021 - 02.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Crew Member
Dairy Queen Grill & Chill
Independence, IA
07.2021 - 11.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Restocked kitchen supplies including food products and utensils.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
Waitress
Family Table Restaurant
Pocahontas, IA
01.2021 - 05.2021
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Cleared away dirty dishes from tables after each course was finished.
Education
High School Diploma -
Starmont High School
Arlington, IA05-2023
Nursing
Coe College
Cedar Rapids, IASkills
- Vital Signs Monitoring
- Feeding Assistance
- Mobility Assistance
- Information Protection
- Basic Nursing Care
- Patient Education
- Patient Observation
- Sterilization Techniques
- Emergency Response
- ADL Support
- Specimen Collection
- Restocking Supplies
- Acute and Rehabilitative Care
- Data Collection
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Customer Service
- Menu Recommendations
- Upselling Techniques
- Handling Complaints
- Cash Handling
- Special Event Coordination
- Effective Customer Upselling
- Sales Techniques
- Order Management
- Upselling
- Team Collaboration
- Wine Pairings
- Point of Sale Systems
- Relationship Management
- Point of Sale (POS) System Operations
- Tableside Service
- Food Station Setup
Timeline
Patient Care Technician
Mercy Medical Center Cedar Rapids
08.2023 - Current
CNA
Grandview Medical Center
01.2023 - Current
Environmental Services Housekeeper
Strawberry Point Lutheran Home
11.2022 - 04.2023
Team Member
Caseys General Stores Inc
08.2022 - 11.2022
Team Member
Caseys General Stores Inc
02.2022 - 08.2022
Crew Member
Hardee's
11.2021 - 02.2022
Crew Member
Dairy Queen Grill & Chill
07.2021 - 11.2021
Waitress
Family Table Restaurant
01.2021 - 05.2021
High School Diploma -
Starmont High School
Nursing
Coe College
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