Katelyn Lowe
Camden,NC
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
ICMS- Innotative Consulting & Management Solutions
01.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation.
Pharmacy Technician Assistant
CVS Pharmacy
09.2022 - 01.2023
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Assisted pharmacists with compounding specialized medications, adhering to precise measurements for optimal results.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
- Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
- Contributed to team efficiency by assisting pharmacists in preparing medication orders, labeling packages, and organizing supplies.
- Maintained legal compliance regarding medication storage and disposal procedures, safeguarding patient safety and confidentiality.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Administrative Assistant
Albemarle Hospital Foundation- CCC
03.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
High School Diploma -
Gates County Senior High School
Gates, NC06.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Data Collection
- Spreadsheets
- Prioritization
- Event Coordination
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
Timeline
Administrative Assistant
ICMS- Innotative Consulting & Management Solutions
01.2023 - 10.2024
Pharmacy Technician Assistant
CVS Pharmacy
09.2022 - 01.2023
Administrative Assistant
Albemarle Hospital Foundation- CCC
03.2021 - 09.2022
High School Diploma -
Gates County Senior High School
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