Katelyn Luider
Ocala,Florida
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Manager Of Operations
TypTap Insurance
01.2019 - Current
- Company Overview: Oversees daily functions of the Financial Operations and the Print Mail Support Operations ensuring smooth and efficient processes across all departments
- Oversees daily functions of the Financial Operations and the Print Mail Support Operations ensuring smooth and efficient processes across all departments
- Assist Accounting in reviewing and submitting expense reports, invoices, renewal of annual contracts
- Processes Month End across all company state products
- Develops and implements operational policies and procedures to enhance productivity and efficiency
- Manages and optimizes resource allocation, including personnel, systems, and supplies
- Monitors key performance indicators (KPIs) to track operational performance and identify areas for improvement
- Collaborates with the IT team to ensure seamless integration of technology solutions into operational processes
- Ensures compliance with industry regulations and standards, including data security and privacy requirements
- Coordinates with other departments to ensure alignment of operational activities with overall business objectives
- Conducts regular audits of operational processes to identify and mitigate risks
- Assists in the development and management of budgets for operational activities, ensuring cost-effective use of resources
- Drives initiatives to enhance customer satisfaction and operational efficiency
- Prepares and presents regular reports on operational performance to senior management
- Maintains up to date knowledge of industry trends and best practices to ensure the company remains competitive and compliant
- Supervises and coordinates the daily activities and schedules of the Operations team to ensure goals are met and responsibilities are carried out within established time frames
- Maintaining a great relationship with Ricoh, Pitney Bowes, Dex, Universal Business Solutions and various other vendors
- Familiar with DiSC and Myers Briggs to help facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others
- Helping TypTap to promote and working close with Territory managers and agents on underwriting reviews, payments, and binding new business
- Oversees daily functions of the Financial Operations and the Print Mail Support Operations ensuring smooth and efficient processes across all departments
Licensed 4-40 Customer Service Representative
Regan Insurance Agency
07.2007 - 12.2015
- Binding and processing all high priority endorsements for personal lines
- Issuing all evidence of property insurance to Mortgage companies and working directly with loan underwriters and carrier underwriters
- Assisting personal/commercial agents in all aspects of accounts
- Working directly with top carriers to resolve monitor accounts for underwriting actions and non-renewals
- Establishing great relationships with Carriers and insureds
- Working in the community and Rotary to market the agency
Emergency Medical Technician
Florida Keys Emergency Services
06.2007 - 07.2010
- Leveraged comprehensive knowledge of emergency medicine to assess, treat, stabilize and transport seriously ill or injured patients to area hospitals and trauma centers
- Provided skillful medical care to revive and stabilize patients suffering from traumatic injuries, cardiac arrest, strokes, seizures, drug overdoses, hypothermia and other serious conditions
- Calmed and reassured patients and family members, enabling accurate gathering of crucial information (e.g., allergies, medications, pain levels) to aid in care decisions
Customer Service/Medical Assistant
Florida Keys Pediatrics
06.2006 - 07.2008
- Assisted initial patient contact, collecting vitals, and administering treatment/vaccinations
- Managed medical incoming/outgoing calls, scheduling appointments and assisting patients in all aspects of care
- Tracking medical supplies and orders for the office
- Maintaining accurate medical records within the office and Florida Health Department while adhering to strict HIPAA guidelines
- Responsible for drawing labs and coding invoices for insurance carriers and processing paperwork in relation patients result and medical needs
Education
No Degree - Leadership Essentials
University of South Florida
Tampa, FL07-2024
No Degree - 2-20 Property And Casualty General Lines Course
University of Central Florida
Orlando, FL08-2017
High School Diploma -
Coral Shores Highschool
Tavernier08-2005
Skills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Team Leadership
- Staff Management
- Operations Management
- Strategic Planning
Timeline
Manager Of Operations
TypTap Insurance
01.2019 - Current
Licensed 4-40 Customer Service Representative
Regan Insurance Agency
07.2007 - 12.2015
Emergency Medical Technician
Florida Keys Emergency Services
06.2007 - 07.2010
Customer Service/Medical Assistant
Florida Keys Pediatrics
06.2006 - 07.2008
No Degree - Leadership Essentials
University of South Florida
No Degree - 2-20 Property And Casualty General Lines Course
University of Central Florida
High School Diploma -
Coral Shores Highschool
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