Katelyn Macaulay
Clinical Social Worker, MSW, LICSW (Clinical & Non-Clinical Supervisor)
Minnetonka,MN
Summary
Outcomes-oriented Clinical Social Worker offering 12-year background in high-quality patient care and team development. Adept in complex case management, clinical oversight, and staff training & development. Proficient in conducting data analysis to close gaps and improve outcomes for individuals being served and business initiatives.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Clinical Practice Performance Manager
UnitedHealthcare Clinical Services
2023.06 - Current
- Optimized resource allocation by evaluating project needs and matching the right talent with the appropriate tasks.
- Lead facilitator for Team and Division Employee Experience and Safety Culture Committee, gathering information to create attainable goals based on individual/group insights and business needs.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
- Conducted thorough assessments of consultants, external partners, and internal market leaders for our programs identifying strengths and areas for growth
- Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Cultivated strong relationships with key stakeholders, ensuring effective communication across all levels of the organization.
- Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
- Balanced short-term results with long-term strategies by prioritizing projects according to overarching business objectives.
Clinical Practice Performance Manager
UnitedHealthcare Clinical Services
2022.02 - 2023.06
- Developed network relationships with clinic providers to enhance community awareness and promote Community Integrated Care programs
- Led quarterly Joint Operating Committee meetings, setting attainable goals based on clinical strengths and business needs.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Conducted thorough assessments of clinical partners' performance, identifying strengths and areas for growth.
- Managed quality control process to drive accuracy of performance inputs.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
- Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
- Developed, implemented, revised and evaluated policies and procedures.
- Collected, reviewed and analyzed data for implementing new procedures for Community Integrated Care program initiatives across greenfield market(s)
Inpatient Medical Social Worker II
Hennepin County Medical Center
2019.09 - 2022.02
- Trained new medical residents and social work staff on inpatient processes, procedures, and trauma-informed patient care/interventions.
- Relayed pertinent information to supervisors and leadership in a clear, concise, and prioritized manner.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed thorough and culturally aware psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems, including utilizing effective crisis intervention and de-escalation techniques.
- Utilized brief, evidence-based, interventions to effectively support patients and develop individualized care plan
Emergency Department Social Work Intern
Hennepin County Medical Center
2018.09 - 2019.05
- Relayed pertinent information in a timely manner to medical staff to develop their understanding around patients' medical and social histories.
- Created Social Work Intern Training Manual for Emergency Department.
- Utilized brief, evidence-based, interventions to effectively support patients and develop individualized care plan
- Assessed and completed reports pertaining to mandated reporting (child abuse, vulnerable adults, self-neglect, etc.).
- Supported patient families during level 1 trauma incidents including when a loss/death occurred.
- Completed written safety plan with survivors of intimate partner violence following forensic exam in a sensitive and understanding manner.
- Monitor incoming patients, complete EPIC chart reviews, document all encounters in EPIC.
Children's CMH Team Coordinator & Case Supervisor
Headway Emotional Health Services
2017.03 - 2018.09
- Managed team of 35+ Children's Mental Health Case Managers serving high-risk children and families in Hennepin County.
- Led weekly group and individual case supervision consults
- Assessed and identified staff strengths and gaps and implemented supervision and coaching techniques to foster and develop staff.
- Coached staff to close gaps and develop knowledge around the complex needs of clients/families.
- Developed, coordinated, facilitated, and expanded comprehensive training program for new case management employees.
- Simplified complex processes for county, state, and federal data reporting audits.
- Collaborated with internal and external entities/agencies to streamline coordination of care for client families and staff.
- Relayed pertinent information to supervisors and leadership in a clear, concise, and prioritized manner.
- Developed and implemented efficient procedures for team/community-based projects and events.
- Interviewed potential case management candidates and collaborated with leadership to solidify hiring decisions.
Children's CMH Lead Case Manager & Case Supervisor
Headway Emotional Health Services
2016.08 - 2017.03
- Provided community-based support, referrals, and provider coordination for families with children (infancy to 21 years of age) diagnosed with a mental illness classified as a Severe Emotional Disturbance (SED) and/or disability.
- Facilitated non-clinical supervision meetings with new case managers.
- Provided on-going mentorship to new team members.
- Managed specifically assigned cases due to ability to handle particularly complex/high-risk cases.
- Collaborated with client families to choose appropriate service referrals.
- Developed and reviewed client treatment plans and completed required assessments in a timely manner.
- Interfaced with health insurance companies to discuss coverage benefits, options, and alternatives to recommended care.
- Completed authorizations for various medical insurance companies to ensure continuity of services.
- Coordinated client treatment plans with interdisciplinary team members (medical/hospital personnel, child protection, probation officers, guardian ad litems, trafficking advocates, therapists, school staff, etc.).
- Assessed and completed reports pertaining to mandated reporting concerns.
- Crisis Management.
- Safety Planning.
Case Manager
Tenderloin Housing Clinic
2016.01 - 2016.06
- Provided on-site support and service referrals for adult clients living in harm-reduction SRO housing who have a chronic history in one of more of the following areas: chemical dependency, mental illness, incarceration, and homelessness.
- Assisted with training of new staff members.
- Participated in group interviews for case management candidates.
- Advocated for compassionate care plans for clients while working with interdisciplinary team members around behavioral concerns.
- Facilitated community groups/events, room inspections, wellness checks, and housing retention outreach.
- Completed assessments and meetings with clients from harm-reduction and housing first model approaches.
- Crisis Management.
- Safety Planning.
Children's Mental Health Case Manager
Headway Emotional Health Services
2014.01 - 2015.10
- Provided community-based support, referrals, and provider coordination for families with children (infancy to 21 years of age) diagnosed with a mental illness classified as a Severe Emotional Disturbance (SED) and/or disability.
- Facilitated non-clinical supervision meetings with assigned staff.
- Provided on-going mentorship to new team members.
- Managed specifically assigned cases due to ability to handle particularly complex/high-risk cases.
- Collaborated with client families to choose appropriate service referrals.
- Developed and reviewed treatment plans and complete required assessments in a timely manner.
- Interfaced with health insurance companies to discuss coverage benefits, options, and alternatives to recommended care.
- Completed authorizations for various medical insurance companies to ensure continuity of services.
- Coordinated client treatment plan with interdisciplinary team members (medical/hospital personnel, child protection, probation officers, guardian ad.Litems, trafficking advocates, therapists, school staff, etc.).
- Assessed and completed reports pertaining to mandated reporting concerns.
- Crisis Management.
- Safety Planning.
English Language Teacher
Avalon English, Gyeonggi-do
2013.05 - 2013.12
- Taught the English language to South Korean students in private school program.
- Facilitated extra-curricular enrichment programming to students categorized as 'gifted & talented'.
Residential Youth Counselor
Catholic Charities of St. Paul
2012.11 - 2013.05
- Provided care, mentoring, and supervision to youth (ages 6-17) in residential treatment for acute mental health/behavioral concerns.
- Implemented culturally aware treatment plans for clients with histories of severe sexual, physical, and emotional trauma.
- Collaborated with interdisciplinary staff to develop cohesive treatment plans.
- Facilitated daily skills groups.
- Created treatment plans and goals with clients.
- Completed daily case noting and documentation on each client.
- Crisis Management.
- Safety Planning.
Children's Mental Health Case Manager
Headway Emotional Health Services
2010.10 - 2013.05
- Provided community-based support, referrals, and provider coordination for families with children (infancy to 21 years of age) diagnosed with a mental illness classified as a Severe Emotional Disturbance (SED) and/or disability.
- Managed specifically assigned cases due to ability to handle particularly complex/high-risk cases.
- Collaborated with client families to choose appropriate service referrals.
- Developed and reviewed client treatment plans and completed required assessments in a timely manner.
- Interfaced with health insurance companies to discuss coverage benefits, options, and alternatives to recommended care.
- Completed authorizations for various medical insurance companies to ensure continuity of services.
- Coordinated client treatment plan with interdisciplinary team members (medical/hospital personnel, child protection, probation officers, guardian ad.litems, trafficking advocates, therapists, school staff, etc.).
- Assessed and completed reports pertaining to mandated reporting concerns.
- Crisis Management.
- Safety Planning.
Youth Program Specialist
YWCA of St. Paul
2009.08 - 2010.10
- Created and facilitated group programming for at-risk youth in after school and summer programming.
- Developed and taught English coursework during summer programming.
- Collaborate with team members and supervisors to effectively implement activities.
- Completed daily documentation on youth participants and programming structures.
Education
Master of Science - Social Work
Columbia University in The City of New York
New York, NY 2018.08 - 2019.05
Bachelor of Science - Social Work
Augsburg University
Minneapolis, MN 2008.08 - 2010.05
Sociology & Psychology
University of Minnesota - Duluth
Duluth, MN 2006.08 - 2008.05
Skills
- Leadership & Management
- Training and Mentoring
- Planning and Coordination
- Multidisciplinary Team Collaboration
- Project Management
- Analytical and Critical Thinking
- Problem-Solving
- Medical & Community Social Work
- Complex Case Management
Timeline
Senior Clinical Practice Performance Manager
UnitedHealthcare Clinical Services
2023.06 - Current
Clinical Practice Performance Manager
UnitedHealthcare Clinical Services
2022.02 - 2023.06
Inpatient Medical Social Worker II
Hennepin County Medical Center
2019.09 - 2022.02
Emergency Department Social Work Intern
Hennepin County Medical Center
2018.09 - 2019.05
Master of Science - Social Work
Columbia University in The City of New York
2018.08 - 2019.05
Children's CMH Team Coordinator & Case Supervisor
Headway Emotional Health Services
2017.03 - 2018.09
Children's CMH Lead Case Manager & Case Supervisor
Headway Emotional Health Services
2016.08 - 2017.03
Case Manager
Tenderloin Housing Clinic
2016.01 - 2016.06
Children's Mental Health Case Manager
Headway Emotional Health Services
2014.01 - 2015.10
English Language Teacher
Avalon English, Gyeonggi-do
2013.05 - 2013.12
Residential Youth Counselor
Catholic Charities of St. Paul
2012.11 - 2013.05
Children's Mental Health Case Manager
Headway Emotional Health Services
2010.10 - 2013.05
Youth Program Specialist
YWCA of St. Paul
2009.08 - 2010.10
Bachelor of Science - Social Work
Augsburg University
2008.08 - 2010.05
Sociology & Psychology
University of Minnesota - Duluth
2006.08 - 2008.05
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