Katelyn Macnamara
Merrick,NY
Summary
Experienced with providing guidance and support to students to help them navigate academic and personal challenges. Utilizes effective communication and empathy to build trust and foster positive mentoring environment. Knowledge of peer counseling techniques and student development theories to aid in students' overall success.
Professional with proven experience in customer service and frontline operations. Skilled in handling transactions, managing inventory, and ensuring positive customer experience. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, efficient, and committed to maintaining high standards in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Student Peer Mentor
Jessica Bishop
08.2025 - Current
- Guided students in academic and personal development, fostering a supportive learning environment.
- Organized workshops to enhance peer engagement and promote effective study habits.
- Collaborated with faculty to address student needs and improve mentorship programs.
- Facilitated peer discussions to encourage open communication and problem-solving among students.
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
Hostess
Twisted Fork Brunch Company
01.2024 - Current
- Manage reservations, including walk-ins
- Trained new host staff on procedures, fostering a cohesive team environment and maintaining high service standards.
- Managed reservations through online systems, optimizing seating arrangements for maximum capacity.
- Collaborated with waitstaff to streamline service flow and enhance guest satisfaction during peak hours.
- Answer phone calls, provide information, and take reservations
- Prepare and maintain waitlist during peak hours
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
Counter
Umbertos of Bellmore
08.2021 - Current
- Greet customers and take orders accurately, both in person and over the phone
- Assist in preparing and assembling pizza ingredients
- Operate POS systems to process orders, payments, and handle cash/credit transactions
- Ensure cleanliness of the pizza counter and dining area
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
Black Bears Fueling Station
Andrea Grant
08.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High school diploma -
Sanford H Calhoun High School
Merrick, NY06.2024
Skills
- Strong verbal communication skills
- Conflict resolution and problem solving
- Active learning
- Self-awareness
- Time management abilities
- Self motivation
- Social media trends
- Social media updating
Athletics
- Apart of the division one cross country and track program at the University of Maine
- Apart on the first women's cross country conference championship team
Timeline
Student Peer Mentor
Jessica Bishop
08.2025 - Current
Black Bears Fueling Station
Andrea Grant
08.2025 - 12.2025
Hostess
Twisted Fork Brunch Company
01.2024 - Current
Counter
Umbertos of Bellmore
08.2021 - Current
High school diploma -
Sanford H Calhoun High School