Katelyn Mainville
Fort Covington,NY
Summary
Dynamic professional with a proven track record at Citizen Advocates, excelling in client documentation and serving diverse communities. Demonstrated ability to enhance patient management through effective behavioral support and first aid, achieving significant improvements in client wellness and safety. Skilled in fostering a positive, results-driven environment while maintaining compliance with critical guidelines.
Passionate Teaching Assistant offering 4-year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant
Salmon River Central School District
03.2021 - Current
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Waitress
Twinleaf
06.2013 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Supervisor
Citizen Advocates
06.2019 - 03.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
No Degree - Developmental Psychology
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Franklin Academy High School
Malone, NY06.2014
Skills
- Progress Reporting
- Small Group Supervision
- Classroom Management
- Serving Diverse Communities
- Behavior Modeling
- Attendance monitoring
- Disability Awareness
- Incident Reporting
- Behavioral support
- Behavioral Management
- Client documentation
- Patient Management
- Indirect Patient Care
- Direct Patient Care
- First aid and safety
- Order Accuracy
- Safe Food Handling
- Customer Service
- Menu Recommendations
Timeline
Teacher's Assistant
Salmon River Central School District
03.2021 - Current
Shift Supervisor
Citizen Advocates
06.2019 - 03.2021
Waitress
Twinleaf
06.2013 - Current
No Degree - Developmental Psychology
Southern New Hampshire University
High School Diploma -
Franklin Academy High School
Similar Profiles
Michelle TerranceMichelle Terrance
Elementary Teacher at Salmon River Central School DistrictElementary Teacher at Salmon River Central School District
Leah DeLuca - YandoLeah DeLuca - Yando
First Grade Teacher at Salmon River Central School DistrictFirst Grade Teacher at Salmon River Central School District
Laura K. CorrellLaura K. Correll
Childhood Education Substitute Teacher at Indian River School District, Indian River Central School DistrictChildhood Education Substitute Teacher at Indian River School District, Indian River Central School District