Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Maloney

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Cashier

Runnings
08.2021 - 08.2023
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Ensured compliance with all company policies related to cash handling procedures
  • Resolved customer complaints professionally in accordance with company policy
  • Supported other departments within the store by providing assistance when needed
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Helped restock shelves when necessary to maintain an organized display area
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Assisted customers with locating items throughout the store when needed
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Tracked inventory levels accurately to ensure adequate stock is available for sale
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Stocked shelves with merchandise when needed
  • Accurately processed customer payments using cash, credit cards, and checks
  • Utilized problem solving skills to effectively handle difficult situations
  • Operated the POS system efficiently to ensure accurate transactions
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Provided excellent customer service by greeting customers and offering assistance
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Assisted with training and mentoring new team members
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Ensured compliance with all safety regulations within the store environment
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Enforced store safety and cleanliness standards, reducing hazards
  • Used POS system to complete purchases for customers
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Delivered exceptional customer service at all points of contact
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Developed strong customer relationships to support satisfaction and loyalty
  • Developed strong customer service skills by providing efficient and accurate service
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Performed other duties as assigned by management.

Cashier

Runnings
09.2023 - Current
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
  • Followed safety standards for handling hazardous materials such as chemicals or cleaning products
  • Built and maintained positive working relationships with co-workers
  • Assisted customers with locating items throughout the store when needed
  • Accurately processed customer payments using cash, credit cards, and checks
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies
  • Greeted and informed customers of products, fostering positive store experiences
  • Resolved customer complaints professionally in accordance with company policy
  • Tracked inventory levels accurately to ensure adequate stock is available for sale
  • Utilized problem solving skills to effectively handle difficult situations
  • Processed returns and exchanges quickly while ensuring accuracy of store inventory records
  • Developed strong customer relationships to support satisfaction and loyalty
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times
  • Ensured compliance with all company policies related to cash handling procedures
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards
  • Performed other duties as assigned by management.

Barista

Caribou
05.2020 - 05.2021
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Presented and explained drink menu, answering questions to educate customers
  • Maintained an efficient workflow by restocking supplies as needed throughout the day
  • Employed creative ideas when developing new drink recipes or menu items
  • Updated signage and displays to promote new and expanded products and services
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Replenished supplies to maintain adequate stock levels
  • Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Monitored inventory levels of supplies and restocked when necessary
  • Adhered to all health codes while preparing specialty beverages according to company specifications
  • Memorized or referenced readily accessible information to relay to customers
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
  • Continually updated knowledge on industry trends related to specialty coffees, teas, and products
  • Accomplished new and different drink requests, enhancing coffee shop reputation
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Operated cash registers and handled cash and card transactions
  • Observed proper food handling procedures and upheld company policies and procedures
  • Ensured compliance with local health codes during daily operations within the cafe environment
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
  • Trained incoming staff members on proper operation of brewing equipment and drink recipes
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Camp Counselor

SDSU
07.2024 - 07.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

High School Diploma -

Austin High School
Austin, MN
05.2021

Associate of Arts -

Riverland Community College
Austin, MN
05.2023

Bachelor of Science - Agricultural Education

South Dakota State University
Brookings, SD
12.2025

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Cash Register Operation
  • Professionalism and Courtesy
  • Cash register systems
  • Payment Processing

Timeline

Camp Counselor

SDSU
07.2024 - 07.2024

Cashier

Runnings
09.2023 - Current

Cashier

Runnings
08.2021 - 08.2023

Barista

Caribou
05.2020 - 05.2021

High School Diploma -

Austin High School

Associate of Arts -

Riverland Community College

Bachelor of Science - Agricultural Education

South Dakota State University
Katelyn Maloney