Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Martin

Lafayette,LA

Summary

Adept at managing high-volume dining with exceptional customer service, I excelled as a Server/Bartender at Whiskey and Vine, mastering liquor, wine, and food pairings. Known for my extroverted leadership and clear communication, I consistently received glowing reviews for my ability to enhance guest experiences. Never late and an extremely reliable worker.

Overview

4
4
years of professional experience

Work History

Server/Event Hostess

TopGolf
11.2023 - Current
  • One of the first shift leads chosen upon opening
  • Multitasked with sections of 6 tables with max 8 people per table (48 people at a time)
  • Pos system used is very similar to Aloha
  • Shift Times: 5pm-2am (close), 8:30am-6pm
  • Bussed my own tables, Ran my own drinks, and my own Food, even though we had food and drink runners
  • Taken a party of 40 on my own and had glowing reviews
  • Responsible for shutting down a whole floor and helping my servers while taking my own tabels

Server/Bartender

Whiskey and Vine
11.2022 - 11.2023
  • Learned a wide array of alcohol and wine knowledge, and effectively recommended drinks based on guest's pallet's
  • Multitasked by taking tables and working the service bar in an extremely busy environment
  • Learned seamless wine service
  • Seamless Brunch Shifts
  • Trainer
  • Preferred Serving Tables over Bar

Server

Saltgrass Steak House
03.2022 - 07.2022
  • This was my first serving job and I became a closer within the first two months
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Sales Associate

Kohls
09.2020 - 05.2022
  • Worked every position in the company by the time I was 17
  • I was head Customer Service representative because I have a very calm and kind demeanor when talking to customers
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - Interior Design/ Architecture

University of Louisiana At Lafayette
Lafayette, LA
05-2026

Skills

  • Exceptional customer service
  • Memory retention
  • High-volume dining
  • Extroverted Leader
  • Kind and Open personality
  • Food and beverage pairings
  • Liquor, wine, and food service
  • Clear Communication
  • Reliable

Timeline

Server/Event Hostess

TopGolf
11.2023 - Current

Server/Bartender

Whiskey and Vine
11.2022 - 11.2023

Server

Saltgrass Steak House
03.2022 - 07.2022

Sales Associate

Kohls
09.2020 - 05.2022

Bachelor of Science - Interior Design/ Architecture

University of Louisiana At Lafayette

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Katelyn Martin