Katelyn Martinez
Santa Clarita,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
District Sales Manager
Anheuser-Busch
Sylmar, CA
04.2024 - Current
- Developed and implemented strategies to increase market share and profitability of the district.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
- Recruited new members for the sales team when needed according to established criteria.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Bartender
Islands Fine Burgers and Drinks
Santa Clarita, CA
07.2017 - Current
- Delivered high-level customer service to all clients
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
On Premise Territory Manager
Anheuser-Busch
Sylmar, CA
06.2022 - 04.2024
- Built strong connections with pivotal accounts within the region.
- Conducted regular in-store visits to ensure product availability, build brand awareness, and optimize shelf space.
- Implemented promotional strategies to increase sales volume of products within the assigned territory.
- Analyzed sales data from POS systems to assess performance of current programs and develop new ones.
- Managed inventory levels at key accounts to ensure optimal stock levels were maintained.
- Coordinated with vendors and distributors on order fulfillment for customers within the territory.
- Provided customer service support including troubleshooting product issues, resolving disputes, and handling returns and exchanges.
- Identified potential new customers by researching industry trends and conducting competitor analysis.
- Developed promotional materials such as flyers, brochures, banners. to advertise products in stores.
Sales Representative
Anheuser-Busch
Sylmar, CA
08.2021 - 06.2022
- Built relationships with key decision makers at assigned accounts.
- Developed sales strategies to increase revenue and market share in the large format industry.
- Coordinated logistics related to delivery of orders when necessary.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
Merchandiser
Anheuser-Busch
Sylmar, CA
03.2021 - 08.2021
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Store Associate
UPS Customer Center
Monterey, CA
05.2020 - 03.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
Bartender
Whaling Station Steakhouse
Monterey, CA
11.2018 - 10.2020
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted frequent visitors by name and explained new promotions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored bar inventory and promptly restocked low items before depletion.
Cook
In-N-Out Burger
Canyon Country, CA
07.2013 - 10.2017
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
Education
Bachelor of Arts - Communications
California State University, Monterey Bay
Seaside, CA06-2020
Skills
- Business development and planning
- Customer Service Management
- Sales Leadership
- Team Coordination
- Prospecting and account acquisition
- Thriving in High-Pressure Settings
- Effective Relationship Builder
- Consistent Reliability
Accomplishments
- Sales Representivie of the year at Anheuser-Busch Sales of Los Angeles in 2021.
- Awarded On Premise MVP at Anheuser-Busch Sales of Los Angeles for achieving and winning a four month sales incentive in 2023.
- Became a District Sales Manager at Anheuser-Busch Sales of Sylmar within three years of original start date.
References
References available upon request.
Timeline
District Sales Manager
Anheuser-Busch
04.2024 - Current
On Premise Territory Manager
Anheuser-Busch
06.2022 - 04.2024
Sales Representative
Anheuser-Busch
08.2021 - 06.2022
Merchandiser
Anheuser-Busch
03.2021 - 08.2021
Store Associate
UPS Customer Center
05.2020 - 03.2021
Bartender
Whaling Station Steakhouse
11.2018 - 10.2020
Bartender
Islands Fine Burgers and Drinks
07.2017 - Current
Cook
In-N-Out Burger
07.2013 - 10.2017
Bachelor of Arts - Communications
California State University, Monterey Bay
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