Katelyn Massie
Inverness
Summary
Outgoing and detail-oriented with proven history of resourcefulness and reliability. Results-focused and thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Committed with multiple years of experience processing transactions and assisting customers. Offering strong communication and organizational skills, eager to learn and develop in new environments. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail
Overview
11
11
years of professional experience
Work History
Cashier
Winn Dixie
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Improved efficiency, organized checkout area for optimal workflow.
Bakery Clerk
Publix
01.2020 - 08.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Shift Lead
Jersey Mike's Subs
01.2018 - 02.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Key Holder
Dollar General
01.2014 - 02.2018
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Complied with policies and procedures to minimize shrinkage.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Operated cash register.
- Maintained store and maintained appearance.
- Opened and closed store in absence of senior managers.
- Signed for incoming shipments in manager's absence.
- Set up visually appealing promotional displays.
- Assisted customers with locating and securing desired products.
- Responded to safety and loss prevention incidents.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Recommended improvements to store procedures.
Education
High School Diploma -
West Forsyth High School
Cumming, GA01-2018
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Written and verbal communication
- Issue resolution
- POS system operations
- Multitasking and organization
- Basic math
- Problem-solving
- Honest and dependable
Education and Training
High School Education and on the job trainings at multiple locations.
Contact
Katelyn Massie
352)325-3884
1330 N Magnolia Hillway,Inverness Fl,34453
Timeline
Cashier
Winn Dixie
08.2024 - Current
Bakery Clerk
Publix
01.2020 - 08.2023
Shift Lead
Jersey Mike's Subs
01.2018 - 02.2020
Key Holder
Dollar General
01.2014 - 02.2018
High School Diploma -
West Forsyth High School
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