Katelyn Maxwell-Warren
North Little Rock,AR
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
1
1
year of professional experience
Work History
Registration Clerk
SRM Group
North Little Rock, AR
02.2024 - Current
- Provided assistance with completion of paperwork related to the registration process.
- Greeted students upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Furnished information about the hotel's amenities, services and surrounding areas to guests.
- Made, and replace cards for keyless entry.
- Assisted with room reservations, changes and cancellations.
- Cross-referenced existing databases to verify accuracy of new information entered into system.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Schedule pickup and dropoff for soldier incoming, and outgoing to the airports.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Performed administrative duties such as filing documents, preparing correspondence.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Leasing Assistant
RAM Partners LLC
North Little Rock, AR
01.2023 - 02.2024
- Maintained accurate records of tenant contracts, leases, and payments.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Coordinated maintenance services for existing tenants as needed.
- Resolved tenant complaints promptly and professionally.
- Scheduled viewings of rental properties with prospective tenants.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Proficient in Yardi, and Customer Relationship Management (CRM).
- Planned, and assisted in residential parties.
- Managed Social platforms that highlighted our properties, and amenities.
Education
Cosmetology Certificate - Cosmetology
The Salon Professional Academy
Sherwood, AR.09-2022
Skills
- Documentation And Reporting
- Lease Agreements
- Resident assistance
- Relationship Building
- Customer Service
- Administrative Support
- Building rapport
- Maintenance Requests
- Phone and Email Etiquette
- CRM Software
- Event Planning
- Property amenities
- Property Tours
- Interpersonal Relations
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Multi-Task Management
- Follow-up skills
- Staff Training
- Sales experience
Timeline
Registration Clerk
SRM Group
02.2024 - Current
Leasing Assistant
RAM Partners LLC
01.2023 - 02.2024
Cosmetology Certificate - Cosmetology
The Salon Professional Academy
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