Katelyn McCauley
Waynesville,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher/Office Support Assistant
Rolla Public Schools
2023.03 - Current
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Operated computers or audio-visual aids to supplement presentations.
- Utilized variety of instructional strategies to meet individual student needs.
- Input data into spreadsheets and databases.
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Real Estate Sales Associate
Friend Real Estate
2023.08 - 2024.01
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
Real Estate Agent
Matt Smith Real Estate Group
2022.03 - 2023.07
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Barista
Starbucks
2020.12 - 2021.06
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Waitress
DiGiacinto
2016.11 - 2019.07
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Office Support Associate
AmeriCorps VISTA Summer Associate
2015.05 - 2015.08
- Streamlined office operations by implementing efficient filing systems and document management procedures.
- Supported office staff with daily tasks, contributing to a more productive work environment.
- Maintained a professional atmosphere in the office by greeting visitors, managing incoming calls, and promptly addressing any concerns or issues that arose during the day.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
- Handled customer inquiries professionally, providing accurate information about products/services while maintaining exceptional customer service standards.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
No Degree - Elementary Education
Ozarks Technical Community College
Springfield, MONo Degree - Elementary Education
Missouri Southern State University
Joplin, MOHigh School Diploma -
Waynesville Sr. High School
Waynesville, MO05.2015
Skills
- Data Entry
- File Management
- Customer and Client Relations
- Record Preparation
- Time Management
- Multi-Line Telephone Systems
- Tech-Savvy
- Verbal and Written Communication
- Microsoft Office Proficiency
- Problem Solving
- Interpersonal Skills
- Confidentiality Maintenance
- Calendar Management
- Record Keeping
- Appointment Scheduling
- Organizational Skills
- Office Equipment Operation
- Customer Service
- Multitasking Abilities
- Administrative Support
Certification
Real Estate
Timeline
Real Estate Sales Associate
Friend Real Estate
2023.08 - 2024.01
Substitute Teacher/Office Support Assistant
Rolla Public Schools
2023.03 - Current
Real Estate Agent
Matt Smith Real Estate Group
2022.03 - 2023.07
Barista
Starbucks
2020.12 - 2021.06
Waitress
DiGiacinto
2016.11 - 2019.07
Office Support Associate
AmeriCorps VISTA Summer Associate
2015.05 - 2015.08
No Degree - Elementary Education
Ozarks Technical Community College
No Degree - Elementary Education
Missouri Southern State University
High School Diploma -
Waynesville Sr. High School
Real Estate
Similar Profiles
Howard HawkinsHoward Hawkins
School Resource Officer at Rolla Public Schools/Rolla Police DepartmentSchool Resource Officer at Rolla Public Schools/Rolla Police Department
Veronica HoeneckeVeronica Hoenecke
Outdoor Preschoool Teacher at Rolla Cooperative Outdoor SchoolOutdoor Preschoool Teacher at Rolla Cooperative Outdoor School
Josey BushJosey Bush
Associate Veterinarian at Animal Health Center Of RollaAssociate Veterinarian at Animal Health Center Of Rolla