Katelyn McCauley
Waynesville,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher/Office Support Assistant
Rolla Public Schools
03.2023 - Current
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Implemented classroom management techniques to maintain positive learning environment.
- Operated computers or audio-visual aids to supplement presentations.
- Utilized variety of instructional strategies to meet individual student needs.
- Input data into spreadsheets and databases.
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Real Estate Sales Associate
Friend Real Estate
08.2023 - 01.2024
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
Real Estate Agent
Matt Smith Real Estate Group
03.2022 - 07.2023
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Barista
Starbucks
12.2020 - 06.2021
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Waitress
DiGiacinto
11.2016 - 07.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Office Support Associate
AmeriCorps VISTA Summer Associate
05.2015 - 08.2015
- Streamlined office operations by implementing efficient filing systems and document management procedures.
- Supported office staff with daily tasks, contributing to a more productive work environment.
- Maintained a professional atmosphere in the office by greeting visitors, managing incoming calls, and promptly addressing any concerns or issues that arose during the day.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
- Handled customer inquiries professionally, providing accurate information about products/services while maintaining exceptional customer service standards.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
No Degree - Elementary Education
Ozarks Technical Community College
Springfield, MONo Degree - Elementary Education
Missouri Southern State University
Joplin, MOHigh School Diploma -
Waynesville Sr. High School
Waynesville, MO05.2015
Skills
- Data Entry
- File Management
- Customer and Client Relations
- Record Preparation
- Time Management
- Multi-Line Telephone Systems
- Tech-Savvy
- Verbal and Written Communication
- Microsoft Office Proficiency
- Problem Solving
- Interpersonal Skills
- Confidentiality Maintenance
- Calendar Management
- Record Keeping
- Appointment Scheduling
- Organizational Skills
- Office Equipment Operation
- Customer Service
- Multitasking Abilities
- Administrative Support
Certification
Real Estate
Timeline
Real Estate Sales Associate
Friend Real Estate
08.2023 - 01.2024
Substitute Teacher/Office Support Assistant
Rolla Public Schools
03.2023 - Current
Real Estate Agent
Matt Smith Real Estate Group
03.2022 - 07.2023
Barista
Starbucks
12.2020 - 06.2021
Waitress
DiGiacinto
11.2016 - 07.2019
Office Support Associate
AmeriCorps VISTA Summer Associate
05.2015 - 08.2015
No Degree - Elementary Education
Ozarks Technical Community College
No Degree - Elementary Education
Missouri Southern State University
High School Diploma -
Waynesville Sr. High School
Real Estate
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