Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn McConahy

Vancouver,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Front Desk

Source Climbing Center
01.2023 - Current
  • Greeted members at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed classes and events.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Responded to customer calls and emails to answer questions about memberships and equipment.
  • Instructed rock climbing classes for children and adults.

Executive Chef

Pacific House
03.2021 - 01.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Placed orders to restock items before supplies ran out.

Server

Fuel Cafe
07.2020 - 03.2021
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Line Lead

Capers Cafe
02.2018 - 07.2020
  • Monitored product quality to achieve superior quality reputation.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.

General Manager

Papa Murphy's Pizza
07.2015 - 02.2018
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Education

High School Diploma -

La Center High School
La Center, WA
06.2012

Skills

  • Complaint resolution
  • Creative problem solving
  • Strong communication skills
  • Connects with customer across diverse backgrounds
  • Management and leadership skills
  • Inbound and outbound calling
  • Customer retention

Timeline

Front Desk

Source Climbing Center
01.2023 - Current

Executive Chef

Pacific House
03.2021 - 01.2023

Server

Fuel Cafe
07.2020 - 03.2021

Line Lead

Capers Cafe
02.2018 - 07.2020

General Manager

Papa Murphy's Pizza
07.2015 - 02.2018

High School Diploma -

La Center High School

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Katelyn McConahy