Katelyn McLaughlin
Bucks County,PA
Summary
Detail-oriented and dedicated professional, owner of Van Gogh Pet Sitting Services, known for delivering exceptional pet care experiences. With a background in underwriting support, loan processing, and paralegal work, I possess strategic thinking, organizational skills, and a collaborative mindset. Proficient in customer service, team building, communication, legal tasks, and DEI initiatives, I am well-equipped to enhance corporate team efficiency and success. My proactive approach, coupled with experience in employee engagement, scheduling, and training, positions me to make a meaningful impact in a dynamic corporate environment.
Overview
5
5
years of professional experience
Work History
Owner and Manager
Van Gogh Pet Sitting Service
01.2023 - Current
- Successfully launched and managed a thriving dog-walking and overnight pet-sitting business
- Pioneered the establishment of Van Gogh Pet Sitting Services, strategically positioning the business as a reputable and sought-after service in the pet care industry
- Developed and executed a comprehensive business plan, leading to consistent growth and profitability
- Led a team of care specialists, overseeing scheduling, assignments, and ensuring exceptional service delivery
- Built and cultivated a high-performing team of pet care specialists through strategic hiring and training initiatives
- Implemented a dynamic scheduling system to optimize efficiency and meet client demands, resulting in a 20% increase in customer satisfaction
- Established and maintained rigorous protocols for medication administration, ensuring the health and well-being of pets with specific medical needs
- Implemented specialized care programs tailored to individual pets, addressing unique requirements and enhancing overall service quality
- Facilitated seamless transportation services for pets, coordinating grooming appointments and veterinary visits as requested by clients
- Prioritized pet safety and comfort during transport, earning commendations for reliability and attentiveness
- Implemented efficient operational processes, resulting in improved client satisfaction and business growth
- Streamlined business operations by introducing innovative processes, enhancing overall efficiency, and reducing operational costs
- Managed all business operations of the business, including scheduling, hiring, marketing, payroll, training and development, and finance, customer support
- Spearheaded end-to-end business operations, overseeing scheduling, hiring, marketing initiatives, payroll processing, and customer support
- Implemented comprehensive training programs for staff, fostering a culture of continuous learning and development
- Successfully managed financial aspects, including budgeting, invoicing, and financial reporting, contributing to sustained fiscal health.
Underwriting Support
FINANCE OF AMERICA REVERSE LLC
06.2022 - 11.2022
- Established and maintained effective communication channels with third-party vendors, ensuring timely and accurate receipt of client documents for loan funding
- Implemented streamlined processes, reducing document retrieval time and enhancing overall efficiency in the loan origination process
- Conducted comprehensive reviews and analyses of financial documents, including credit reports and bank statements, ensuring accurate assessment of loan eligibility
- Developed and implemented risk assessment strategies, contributing to a reduction in loan approval time
- Orchestrated meetings, handling end-to-end coordination and preparation for brokers and realtors, ensuring a seamless and professional meeting experience
- Implemented quality control measures, resulting in a significant reduction in errors and improved efficiency in the loan closure process
- Implemented organizational strategies, resulting in improved efficiency in meeting logistics and execution
- Managed the registration and closure processes for a variety of mortgage loans, including Conventional, FHA, VA, and USDA loans; while ensuring compliance with regulatory requirements, contributing to a high rate of successful loan closure.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mortgage Loan Processor
Motto Mortgage Elite
10.2021 - 08.2022
- Mastered the ability to quickly and effectively train and develop new leaders which was critical to the success of the business
- Prepare and shape the new leaders throughout the Amazon Fresh Network
- Worked with the hiring managers to develop a preliminary training schedule, including training and assigned trainer(s)
- Sent a progress status to hiring managers weekly via a standard form
- That includes overall status, progress to goal, and feedback on trainees' performance.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Loan Processor
The Lending Group
06.2020 - 11.2021
- Facilitated communication with lenders and real estate agents to obtain necessary closing documents
- Streamlined document retrieval processes, ensuring timely and accurate communication with key stakeholders
- Enhanced efficiency in the closing process, contributing to smoother transactions
- Worked closely with the closing department to reconcile fees, ensuring accuracy and compliance
- Executed precise fund transfers, contributing to the successful closure of loans
- Efficiently managed complex scheduling demands for multiple loan officers
- Implemented organizational strategies, optimizing calendar coordination and improving overall workflow
- Demonstrated proficiency in handling diverse databases crucial for loan processing
- Maintained accurate and up-to-date information, contributing to streamlined data management.
Paralegal
CHOI & PARK, LLC
01.2019 - 01.2020
- Ensured compliance by meticulously maintaining calendars for deadlines and compliance dates
- Collaborated with attorneys to organize case management, including managing indices for discovery
- Facilitated efficient case management through close collaboration with legal professionals
- Organized comprehensive indices for discovery, enhancing overall case preparedness
- Collaborated with support teams including Safety, Engineering, Loss Prevention, Human Resources, and Quality Assurance to develop plans that achieve organizational goals
- Conducted in-depth legal research using Westlaw and LexisNexis, analyzing facts within laws and regulations
- Utilized advanced research skills to extract relevant facts and analyze them in the context of legal frameworks
- Drafted and examined memorandums, ensuring a comprehensive understanding of state and federal regulations.
Education
Bachelor of Science - Business Administration
Pennsylvania State University
University Park, PAParalegal Professional Certificate - Paralegal
Villanova University
Villanova, PACertified Personal Trainer -
National Academy of Sports Medicine
Skills
- Effective leader
- Customer Service
- Customer Retention
- Verbal and written communication
- Work Prioritization
- LexisNexis
- Document organization
- Income Evaluation
- Loan Disclosures
- Complex Mathematics
- Economics Understanding
- Underwriting guidelines
Timeline
Owner and Manager
Van Gogh Pet Sitting Service
01.2023 - Current
Underwriting Support
FINANCE OF AMERICA REVERSE LLC
06.2022 - 11.2022
Mortgage Loan Processor
Motto Mortgage Elite
10.2021 - 08.2022
Loan Processor
The Lending Group
06.2020 - 11.2021
Paralegal
CHOI & PARK, LLC
01.2019 - 01.2020
Bachelor of Science - Business Administration
Pennsylvania State University
Paralegal Professional Certificate - Paralegal
Villanova University
Certified Personal Trainer -
National Academy of Sports Medicine
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