Katelyn Mercado
Live Oak,TX
Summary
Spending nearly 13 years building my customer service skills I have properly gaining knowledge and confidence in any restaurant environment. I've developed a natural ability to work efficiently and professionally with others by being a team player. I take pride in staying coachable and continue holding a high standard for myself and others. Being very self-aware has expanded my work ethics, as I have a positive outlook on serving others.
Overview
19
19
years of professional experience
Work History
Level 5 Associate
In N Out Burger
Folsom, CA
01.2009 - 03.2025
- Greeted customers and provided friendly customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for my ability to uphold the 'In-N-Out standards.'
- Re hired on the spot.
Server
The Original Mels Diner
Placerville, CA
07.2018 - 12.2020
- Ensured that each guest felt welcomed by being served quickly and efficiently.
- Communicated thoroughly with hosts, bussers, and kitchen staff to ensure a smooth restaurant experience.
- Maintained focus on the store's cleanliness by sweeping floors, helping to bus and wipe tables, dusting shelves, and stocking.
Shift Manager
Ruffhaus Hot Dog
El Dorado Hills, CA
10.2017 - 07.2018
- Created schedules for staff members according to business needs.
- Handled employee relations issues, such as disciplinary action or terminations.
- Welcomed, served, and bussed alone each night as the closing manager.
Server Manager
Jack Russell/ Skipolonis Pizza
Folsom, CA
04.2016 - 09.2017
- Opened and operated a new brewery efficiently.
- Communicated effectively with the kitchen and staff regarding customer needs.
- Prioritized and organized tasks to efficiently accomplish service and restaurant goals.
Server
The Independent Restaurant And Bar
Placerville, CA
11.2011 - 04.2016
- Performed opening and closing duties.
- Took orders accurately and in a timely manner to ensure the restaurant flow goes smoothly.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Efficient in being a team player.
Shift Leader
Starbucks
Placerville, CA
02.2006 - 12.2008
- Barista: coffee knowledge, quickness, and efficiency.
- Shift leader: store operations, money handling, product ordering, and store cleanliness.
Education
High School Diploma -
El Dorado High School
Placerville, CA05-2005
Some College (No Degree) - Art
Folsom Lake College
Folsom, CASkills
- Food Hander Certified
- CPR Certified
- Leadership development
- Restaurant operations
- Highly aware of customers' needs
- Quality control
- Order accuracy
- POS knowledge
- Strong work ethic
- Uses common sense
- Follows the rules
- Excellent multi-tasker
Timeline
Server
The Original Mels Diner
07.2018 - 12.2020
Shift Manager
Ruffhaus Hot Dog
10.2017 - 07.2018
Server Manager
Jack Russell/ Skipolonis Pizza
04.2016 - 09.2017
Server
The Independent Restaurant And Bar
11.2011 - 04.2016
Level 5 Associate
In N Out Burger
01.2009 - 03.2025
Shift Leader
Starbucks
02.2006 - 12.2008
High School Diploma -
El Dorado High School
Some College (No Degree) - Art
Folsom Lake College
Similar Profiles
Brooke WebbBrooke Webb
Associate at In N Out BurgerAssociate at In N Out Burger
Adrian OrozcoAdrian Orozco
Host at In N out BurgerHost at In N out Burger
TYLER MOTTTYLER MOTT
Associate at In N Out BurgerAssociate at In N Out Burger
Anyssa AcevesAnyssa Aceves
Associate at In N Out BurgerAssociate at In N Out Burger
Joshua JonesJoshua Jones
Soccer Referee at U.S. Soccer GrassrootsSoccer Referee at U.S. Soccer Grassroots