Katelyn Michael
Grants,NM
Summary
Accomplished Registered Nurse Supervisor with a proven track record at Cibola General Hospital, adept in clinical management and nursing staff leadership. Expertise in emergency response and patient assessment, significantly enhancing patient care quality. Demonstrates exceptional decision-making and conflict resolution skills, contributing to an improvement in patient satisfaction scores. Dedicated and compassionate Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Nurse Supervisor
Cibola General Hospital
06.2024 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Organized and managed care of patients undergoing various therapies and procedures.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Home Health Registered Nurse Case Manager
Southwest Home Health
03.2021 - Current
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Prevented complications by promptly identifying potential issues and taking appropriate action to address them.
- Supported family caregivers through education, resources, and emotional support during challenging times.
- Conducted ongoing evaluations of care plan effectiveness, making adjustments as needed to optimize results.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Strengthened patient adherence to prescribed medications and treatments by providing clear instructions and addressing any concerns or barriers.
- Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Served as an advocate for patients'' rights, ensuring their needs were met while respecting their preferences and values.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Assisted patients with activities of daily living to promote independence.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Maintained high-quality care standards by participating in ongoing professional development activities.
- Contributed to organizational goals by actively participating in performance improvement initiatives related to home health nursing practice.
Registered Nurse, Emergency Department
Cibola General Hospital
01.2021 - Current
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and trauma.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Ensured continuity of care for patients with complex needs by facilitating referrals to specialty services and arranging follow-up appointments as needed.
- Evaluated patient histories, complaints, and current symptoms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Recorded details regarding therapies to keep patient charts updated.
Education
Bachelor of Science - Nursing
New Mexico State University
Las Cruces, NM12.2021
Skills
- Customer Service
- Nursing staff management
- Planning and scheduling
- Clinical management
- Decision-Making
- Patient Assessment
- Coaching and Mentoring
- Conflict Resolution
- Emergency Response
- Physician Collaboration
- Protocols and Procedures
- Trauma Nursing
- Intravenous therapy
- Ethical Practice
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Blood Draw and Sample Collection
- Patient Condition Monitoring
- Cardiac monitors
- Trauma Nursing Core Course
- Intake and discharge
- Emergency Nursing Pediatric Course (ENPC)
- Procedure Room Preparation
- Procedure Assistance
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Pediatric Advanced Life Support Certification (PALS)
- Emergency Nurses Pediatric Course (ENPC)
- Advanced Cardiac Life Support Certification (ACLS)
Timeline
Registered Nurse Supervisor
Cibola General Hospital
06.2024 - Current
Home Health Registered Nurse Case Manager
Southwest Home Health
03.2021 - Current
Registered Nurse, Emergency Department
Cibola General Hospital
01.2021 - Current
Bachelor of Science - Nursing
New Mexico State University
- Registered Nurse License (RN) - State Board of Nursing.
- Pediatric Advanced Life Support Certification (PALS)
- Emergency Nurses Pediatric Course (ENPC)
- Advanced Cardiac Life Support Certification (ACLS)
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